APJ Customer Success Manager, Supply Chain, Applied AI Solutions Decisions GTM

Amazon is hiring an APJ Customer Success Manager, Supply Chain, Applied AI Solutions Decisions GTM for a remote role open to applicants in Singapore. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Works on AI ●●●○: the daily work is on AI products, without building the model.
This is listed as a remote role.
The posting mentions Amazon Connect, customer success and account management among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Lead customer success, adoption, and retention for Amazon's Applied AI decision solutions across Asia-Pacific and Japan.

amazon-connect

customer-successaccount-managementsaasretentionb2b

Amazon Web Services is looking for a Senior Customer Success Manager to own customer success for our Amazon Connect Decisions across Asia-Pacific and Japan. As our customers in APJ scale, we need a single owner who makes sure the customers and partners we land actually succeed, realizing measurable business value, and renewing and growing over time. This role sits between deployment success prior to signature and post-sales success post-signature.

This is a regional, customer-facing role at the center of what happens after a deal is signed. You will work hand in hand with customers and our field and specialist teams across ANZ, ASEAN, India, Japan, and Korea to turn one-time launches into durable, expanding relationships. You will build the mechanisms — health scoring, adoption playbooks, renewal motions, and a voice-of-partner feedback loop — that raise the bar for how we deliver customer outcomes in the region. If you are energized by customer impact, comfortable operating in ambiguity, and motivated by building something new across a diverse set of markets, this role is for you.

Key job responsibilities
You will own the end-to-end deployment and post-launch journey for Amazon Connect Decisions in APJ. Day to day, that means driving adoption and value realization, keeping a close eye on customer health, stepping in early when accounts are at risk, and owning the renewal and retention motion that protects and grows recurring revenue. You will run quarterly business reviews and success reviews directly with partners, and you will be the person who translates what you learn on the ground into improvements our regional go-to-market team can act on.

Specifically, you will:

Drive activation and adoption of launched Connect Customer Decisions across APJ partners and their customers, and run structured onboarding and success plans for new feature launches.

Define and track value-realization milestones for each customer, making sure they reach first value and expansion milestones on time.

Own a regional customer health model that combines usage, sentiment, program, and delivery signals into a single view — and act on it, identifying at-risk accounts early and leading remediation with partners, specialist architects, and service teams.

Own the renewal and retention motion for partner-attached customers, running renewal forecasting, reducing churn, and surfacing expansion and cross-sell opportunities to our partner and field teams.

Coordinate success activities across ANZ, ASEAN, India, Japan, and Korea, adapting to local customer and market differences, and partner with global customer-success owners to adopt shared frameworks and share what works in APJ.

Basic qualifications

- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience selling enterprise software or cloud-based applications
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences

Preferred qualifications

- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

APJ Customer Success Manager, Supply Chain, Applied AI Solutions Decisions GTM at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

APJ Customer Success Manager, Supply Chain, Applied AI Solutions Decisions GTM is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in SG, Singapore and is marked remote.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementSaasRetentionB2bAmazon Connect

Also common in customer service jobs at this level

AI agents LLM Generative AI SQL Machine learning Python

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?
Tell me about a project where retention was part of your work. What did you do?
Tell me about a project where b2b was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Saas, Retention, and B2b. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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