Application Support Specialist + ServiceNow Support - 2nd Level Support 100%

Julius Baer is hiring an Application Support Specialist + ServiceNow Support - 2nd Level Support 100% in Madrid, Spain. Level rates it ; you can apply on Julius Baer.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 190 other open roles at Julius Baer.

AI in this role

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Responsible for leading the technical change for one or multiple (commercial of the shelf) applications and accountable for the respective lifecycle management.

YOUR CHALLENGE

Ensuring the operation of core banking applications in respect to application management (2nd level support)
Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Agile Teams / Business stakeholders
Takeover of periodical on-call duty (weekly 7x24)
Administration of change requests, for application related process fulfillment
Participation in periodic releases on weekends
Engage in projects relating to operational aspects for existing or newly integrated applications
Routine data cleansing of the systems
Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

ServiceNow platform support and administration expertise, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change and Knowledge Management (ServiceNow System Administrator certification is an advantage)
Experience with ServiceNow root-cause analysis, workflow configuration and automation, platform monitoring, troubleshooting, and maintaining operational documentation and knowledge articles.
Completed IT training (Degree in Computer Science or other IT related certification)
At least 2 years of professional experience in application support
Good Unix know-how (shell scripting is an advantage)
Knowledge of Windows OS at server level
Knowledge of Java application server / database / AWA is an advantage
ITIL Foundation certification
Ideally, experience in banking with a knowledge of financial products
Process-oriented and analytical approach
Enthusiastic team player with strong communication skills
Highly motivated, and proactive, with an eagerness to learn and take on new concepts
Good written and spoken English

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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How we rate this

Application Support Specialist + ServiceNow Support - 2nd Level Support 100% at Julius Baer rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Application Support Specialist + ServiceNow Support - 2nd Level Support 100% is an open job at Julius Baer.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Madrid.
The job was posted on September 15, 2026.
Seniority: mid.
Applications are handled by Julius Baer. Apply on Julius Baer