Artificial Intelligence Solutions Director - Fargo Virtual Assistant for Business Banking

About this role:

Consumer Banking and Lending Digital is seeking a Business Product Leader to own the strategy, roadmap and outcomes of Fargo for business banking clients. Fargo is Wells Fargo's AI-powered digital banking assistant and one of the company's flagship customer experiences. It gives millions of customers personalized guidance, proactive insights and self-service. This leader will be the single accountable product owner for the Business Banking AI team. The team's goal is that small-business clients successfully service their accounts within Fargo. The leader will also bring Fargo's financial insights to business owners, helping them understand cash flow, spending and the next steps that strengthen their business.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop the Fargo for Business AI roadmap, covering everyday servicing, onboarding and activation, and proactive financial insights for business clients
• Provide leadership, management and direction to Business Banking partners as their single front door for Fargo, balancing business priorities against what the platform can do
• Develop strategies to move high-volume business servicing into self-service in Fargo, such as account and card servicing, payments and transfers, user and access management, and account maintenance, so clients need fewer calls and branch visits
• Lead the Business Banking AI team by making strategic decisions on natural language understanding, generative AI and agent capabilities, working with Technology, Design and Model Development partners
• Define and deliver business financial insights, including cash flow visibility, spending and receivables trends, alerts and recommended next actions
• Understand the options in the market, including competitor and fintech small-business assistants, and educate Business Banking leadership on these opportunities
• Collaborate and influence across Technology, UI Design, Model Developers teams
• Lead team to achieve objectives, with clear success measures for containment, accuracy, client satisfaction, activation, insight engagement and call reduction
• Manage allocation of people and financial resources for Fargo for Business
• Ensure business-client experiences meet regulatory requirements, working with Risk and Compliance
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications: 

• 10+ years of Artificial Intelligence solutions experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• Digital product experience in small business, business banking or commercial banking
• Experience building conversational AI, virtual assistant or generative AI products at scale
• Experience with financial insights, cash flow management or personal/business financial management products
• Knowledge of business servicing journeys, including multi-user access, entitlements, payments and account maintenance
• Experience with digital onboarding and activation for business clients
• Track record of using client data and voice of customer insight to set the roadmap
• Experience presenting to senior executives and line-of-business leadership
• Experience leading product teams in an agile or pod/cell operating model

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Posting Location(s): 

• 401 S Tryon St. – Charlotte, North Carolina 28202
• 333 Market Street – San Francisco, California 94105
• 401 Las Colinas Blvd. Bldg B – Irving, Texas 752039

Required locations listed. 

Pay Range
 

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.