Assistant Account Manager

AI in this role

Company:

Marsh

Description:

Assistant Account Manager to support the day-to-day servicing and renewal of client insurance programs. This role partners closely with the Account Manager to help ensure program information is accurate, renewals are executed on time and to protocol, and client documentation and records meet Marsh professional standards. You will also begin building relationships with clients and internal stakeholders while helping deliver best-in-class client service.

Key Responsibilities

Review and validate client insurance program information to ensure accuracy, completeness, and consistency; identify discrepancies and coordinate corrections with the Account Manager and carriers/partners as needed.
Support the renewal cycle by following renewal protocols, gathering required exposure and underwriting information, tracking quotes, and helping ensure deliverables are completed on time.
Track and organize renewal activity (submissions, quote status, follow-ups, binders, policy issuance, endorsements) using available tools and internal systems.
Ensure documents are issued correctly and on schedule, including coordinating approvals and checking key details to align with Marsh quality standards.
Maintain accurate records for reporting and audit purposes, including processing insurance and claims-related details into relevant databases and systems.
Assist with ongoing client service issues, responding promptly, coordinating next steps, and escalating issues appropriately to improve the client experience.
Build working relationships with clients, prospects, client teams, carriers, and producers to support retention and growth.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

How we rate this

Assistant Account Manager at Marsh McLennan rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.