Assistant Manager - Experience

Job Description :

Assistant Manager – Visitor Experience

Location: Guinness Open Gate Brewery, London

Level: 5C

Reporting to: Head of Retail & Visitor Experience

Closing Date : 27th November

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life’s moments mean a little more.

Discover Guinness Open Gate Brewery

Guinness Open Gate Brewery is a unique Guinness neighbourhood in London, bringing together brewing, food, retail and culture across 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter of Covent Garden. As Guinness continues to grow in the UK, the brewery is an exciting destination for guests and a place to experience the brand in new and engaging ways.

About the role

As Assistant Manager – Visitor Experience, you’ll help lead the day-to-day operation of Guinness Open Gate Brewery, bringing teams together to deliver outstanding guest experiences, strong operational standards and commercial performance. You’ll be a visible leader, supporting colleagues and making confident decisions in a fast-paced environment.

What you’ll be doing

Lead, coach and develop a diverse, multi-functional team, creating an engaged environment where people feel valued and supported to perform at their best.

Oversee the day-to-day operation of multiple visitor experience areas, ensuring smooth delivery and compliance with health, safety and operational standards.

Be a visible, approachable presence across the brewery, particularly during busy periods, supporting colleagues and resolving challenges as they arise.

Champion high standards of guest service and role-model a guest-first approach in every interaction.

Work closely with frontline colleagues, senior leaders and teams across areas such as Retail, Quality and Operations to keep communication clear and operations aligned.

Respond confidently to changing priorities and unexpected situations, helping the team navigate busy periods and deliver a consistent experience.

Use guest flow, operational information and performance data to identify opportunities, improve efficiency and support business targets.

This is an opportunity to shape the guest experience at a distinctive Guinness destination, take ownership across different areas of the operation and build your leadership capability within a high-profile visitor business.

What you’ll bring

We’d love to work with you if you have:

Around 3–5 years or more of leadership experience in hospitality, retail or a visitor attraction.

Experience leading, coaching and developing teams to deliver strong performance.

A genuine passion for creating memorable customer and guest experiences.

Clear communication skills and the confidence to make sound decisions.

The ability to stay adaptable, proactive and solutions-focused in a fast-paced, high-pressure environment, with an understanding of commercial performance.

This role includes evening and weekend working.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards and benefits

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Contemporary work-life balance policies and wellbeing activities

Annual merit increases, based on performance

Annual performance-based bonus

Subsidised gym membership

Contributory pension scheme with up to 14% employer contribution

Share options

Product allowance

Belonging and inclusion

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment scam warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.

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