Assistant Manager, Key Accounts Management

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

This role is responsible for managing partnerships with GrabMall merchants to achieve best-in-class quick commerce partnership. The ideal candidate will have a strong background in the ECommerce industry, excellent relationship management skills, and a proven track record of driving results through strategic collaborations.

• Build and manage strong business relationships with accounts through regular engagements with the relevant stakeholders
• Develop and execute account growth strategies to increase performance and market share within assigned key accounts
• Monitor account performance against KPIs and prepare regular reports and insights for management review
• Prepare and lead business reviews, business plans, with accounts, analyzing performance metrics and identifying growth opportunities
• Sell company products, services, and value propositions effectively. From negotiating commercial terms to onboarding the brands
• Collaborate very closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs
• Resolve any issues and problems of your merchants and act as a link between your customers and the internal teams
• Optimize assortment, pricing, and promotional campaigns to ensure your brands win in the market and fill strategic category gaps
• Identify market dynamics, competitive landscape, and customer needs to inform strategic account planning and increasingly help shape the broader strategic direction of specific retail categories

What Essential Skills You Will Need

• Bachelor's Degree in any field
• You have 3+ years of sales, category and account management experience in the e-Commerce platform/fmcg digital sales/ digital enabler industry.
• You have a strategic mindset with the ability to look beyond individual accounts and understand broader category and marketplace dynamics.
• You have great interpersonal, communication, and strong negotiation skills
• You can showcase passion and leadership. Team player and self motivated.
• You have strong organizational, analytical and critical thinking skills.
• You have the ability to collaborate effectively within a multifunctional environment.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.