Assistant Manager–QA & Proofing Unit

Mashreq Bank

JOB DESCRIPTION

1

Assistant Manager–QA & Proofing Unit

Department

Operations GRC 

Direct Supervisor

AVP -Lead, QA & Proofing Unit

Job Number

2

3

Dimensions

Scope of work

• Covers proofing and quality assurance for reconciliation and control breaks across all group operations verticals.

• Scope includes review of monthly reconciliation proofing, aging validation, and QA sampling in UAE and IBG operations.

• Track adherence to reconciliation closure timelines (T+3, etc.)

• Maintain performance dashboards with metrics across divisions and platforms

• Identify breaches to the QA KPIs aligned with ERF and Group Operations KRIs

• Monitor early warning triggers for high-risk or aging items

Quality Review

• Monthly quality assurance sampling of reconciled items

• Tracking accuracy, timeliness, and completeness of proofing controls

• Raising exceptions to the CRU head and relevant BU operations for resolution

• Conducting periodic health-checks aligned with audit and GRC guidelines
• Supports standardization of QA templates, monthly packs, and internal MIS submissions.

Key Interfaces

• Works with a cross-functional team of operations units, reconciliation SMEs, internal control leads, and CRU members. 

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Key Result Areas

• Validate and review monthly proofing data submitted by operations teams, identify gaps, and ensure action closure.
• Support QA testing protocols for reconciliation, governance, aging, and exception handling.
• Ensure proper documentation and audit trail of validations, issues, and escalations.
• Support training sessions and awareness programs for reconciliation hygiene and first-line QA.
• Track compliance with control SLAs and highlight non-adherence trends to the lead.
• Contribute to thematic reviews and sample-based testing cycles.

5

Operating Environment, Framework and Boundaries, Working Relationships

• Operates independently from the CRU but in close coordination
• Enterprise-wide scope across Group Operations and Business Units
• Covers both UAE and international operations including Egypt, Pakistan, India, and IBG branches
• Maintains reporting line into GRC – not embedded within the CRU to preserve independent assurance role
• Aligned with ERF governance manual, APPM, ORM Guidelines and reporting templates.
• Works within a cross-functional, multi-country environment.
• Expected to define and enforce centralized standards and controls while balancing local branch needs.
• Works with constrained resources in a transformation phase and must effectively build team capacity.

Working Relationships

Directly interfaces with:

• Head of CRU and his leadership team 
• Matrix relationships with - Audit, Risk, Compliance, CAD & Tax teams
• Operations GRC leads in Egypt, India, Pakistan

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• Escalate unapproved or recurring exceptions and support the team in suggesting remediation.
• Identify inconsistencies in reconciliation practices and proofing submission
• Analyze patterns of QA failures to support process improvements and SOP updates.

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• Responsible for recommending items for escalation based on QA checks and materiality thresholds.

• Supports the AVP in defining testing protocols, sampling sizes, and QA cycles.

• Cannot take final decisions on risk ratings but provides validated data to support them.

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• 7+ years of experience in banking operations, internal controls, or QA/audit functions.
• Good understanding of reconciliation principles, control break classifications, and regulatory expectations.
• Strong analytical skills, with ability to review large datasets and detect anomalies.
• Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM).
• Clear and structured communication skills; documentation rigor is essential.
• Exposure to operational risk, audit processes, and cross-country governance preferred.