Associate Business Analyst - Demand Management Team

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa's Technology Management organization is seeking an Analyst to support and evolve the Demand Management function within our Third-Party Technology Management practice. This role combines business analysis, data analytics, and process automation to improve how technology demand is planned, forecasted, tracked, and fulfilled across hardware, software, and services.

The ideal candidate brings a blend of analytical thinking, process improvement expertise, and technical aptitude. They are comfortable evaluating existing workflows, identifying inefficiencies, and implementing automation solutions using data analytics, AI-powered tools, and low-code technologies. This role will partner closely with technology, finance, procurement, and vendor management teams to transform demand management processes into scalable, data-driven capabilities.

 The Work You'll Do:

• Support the development and execution of Visa's multi-year technology demand planning process across hardware, software, cloud services, and vendor-based technology solutions.
• Analyze demand data, consumption trends, asset utilization, and budget forecasts to identify optimization opportunities and improve planning accuracy.
• Partner with stakeholders to gather business requirements, document current-state processes, and design future-state solutions that improve efficiency and decision-making.
• Develop and maintain dashboards, reports, and analytical models that provide visibility into demand forecasts, budget utilization, portfolio health, and operational performance.
• Evaluate existing demand management workflows and identify opportunities to automate manual processes using AI, low-code platforms, scripting, workflow automation tools, and data-driven solutions.
• Design and implement process improvements leveraging technologies such as ServiceNow workflows, Power Platform, generative AI tools, and business intelligence platforms.
• Collaborate with technology, finance, procurement, and vendor management teams to align demand forecasts with strategic objectives, budgets, and supply planning.
• Support asset lifecycle planning, technology refresh initiatives, software renewals, and capacity planning activities.
• Create data quality controls, process documentation, and governance mechanisms to improve the accuracy and reliability of demand management data.
• Assist with purchase planning, vendor coordination, maintenance renewals, and demand intake processes while continuously seeking opportunities to improve the user experience and operational efficiency.
• Serve as a trusted partner to stakeholders by translating business challenges into actionable analytics, insights, and automation solutions.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Bachelor's degree, OR 3+ years of relevant work experience
• Experience working with large datasets to identify trends, develop forecasts, and support business decision-making.
• Working knowledge of SQL and data analysis techniques
• Strong Excel skills, including data modeling, forecasting, pivot tables, and advanced reporting techniques.

Preferred Qualifications:

• Ideally, 1- 2 years of experience in Business Analysis, Data Analysis, Technology Operations, Demand Management, IT Asset Management, Technology Finance, or a related discipline.
• Demonstrated ability to analyze business processes and implement workflow improvements or automation solutions.
• Experience with business intelligence and reporting platforms such as Power BI, Tableau, or similar tools.
• Experience with ServiceNow, including ITAM, SAM, HAM, workflow automation, or platform reporting capabilities.
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation platforms.
• Exposure to AI and generative AI technologies, including practical application of AI tools to automate workflows, reporting, document processing, or data analysis.
• Understanding of technology budgeting, vendor management, procurement processes, and software/hardware lifecycle management.
• Experience gathering requirements, documenting business processes, and translating business needs into technical solutions.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer