Associate -Cards Operations

Mashreq is hiring an Associate -Cards Operations for a remote role open to applicants in India. Level rates it ; you can apply on Mashreq.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
Level classes it as a junior role.
Mashreq has 356 other open roles on Level.
Posted in the last few days.

AI in this role

Manage day-to-day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training.
Perform all level recon of funds position, balancing and reconciliation and corrective action on daily basis
Preparation and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations
Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc.
Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of workflow, to reduce time and cost of accounting functions in order to increase card business revenue.
Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process.
Timely and quality response to merchant queries/complaints/service requests
Monitor daily rejects and processing within settlement time frame to ensure no financial loss
Ensuring compliance with the bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations.
Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs

Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.

Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list

Ensure the documents are completed in all respects

Perform all system related and negative checks

Raise exceptions and seek compliance approval wherever required

Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

1-3 years of cards domain/multi-discipline banking experience.

Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

Strong knowledge on MS Office tools, MIS reporting and analysis

Hands on experience in any card management system

How we rate this

Associate -Cards Operations at Mashreq rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.