Associate Director, Software Engineering

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG! 

We are seeking a highly accomplished and results-oriented Associate Director of Engineering to lead the end-to-end development, strategy, and operations of our critical application portfolio. This portfolio spans our customer-facing products (Cast.sg, Insurance Application, Regional Rewards) and our foundational backend systems (Open Platform). The ideal candidate will be a technical leader, strategic thinker, and exceptional people manager, capable of scaling teams, modernizing architecture, and driving execution across a complex multi-application environment.

Make an Impact by:

• Technical Strategy & Architecture
  • Define and drive the technical roadmap and architectural vision for the entire application ecosystem (Customer-facing and Platform).
  • Ensure the applications are built for scalability, high availability, security, and performance on the AWS cloud infrastructure.
  • Lead the adoption of best-in-class engineering practices, including CI/CD, Observability, and automated testing.
  • Deep expertise in the core tech stack: Java, React, Next.js, AWS, PostgreSQL, and SQL.

• Engineering Leadership & Management
  • Directly manage, mentor, and coach multiple engineering teams and Senior Engineering Managers, fostering a culture of technical excellence, accountability, and continuous improvement.
  • Oversee the entire Software Development Lifecycle (SDLC), ensuring timely, high-quality, and predictable delivery of features and projects.
  • Drive talent acquisition, retention, and performance management for the engineering department.

• Strategic Relationship Management (Vendor & Stakeholder)
  • Vendor Management:
    • Own the strategic relationship and performance of key technology and outsourcing partners, including negotiating and managing Service Level Agreements (SLAs) and contractual deliverables.
    • Conduct thorough vendor due diligence and risk assessments to ensure external partners align with our security, compliance, and long-term technical strategy.
    • Drive cost optimization and value extraction from vendor contracts for core services (e.g., AWS spend, proprietary platform licenses).
  • Stakeholder Management:
    • Act as the primary technical interface for executive leadership, Product Management, Finance, and regional business heads.
    • Map, prioritize, and manage competing expectations across the application portfolio (Open Platform vs. Cast.sg vs. Insurance).
    • Ensure clear, concise, and timely communication of technical risks, progress, and strategic decisions, translating technical concepts into business impact.
  • Portfolio Oversight
    • Open Platform: Strategically evolve the core services and APIs that power all consumer applications, ensuring robustness and ease of integration.
    • Customer-Facing Applications (Cast.sg, Insurance, Regional Rewards): Direct the teams responsible for the front-end user experience, feature development, and integration with regional partner systems.

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Skills for Success: 

• Minimum of 10+ years of progressive experience in software engineering, with at least 5+ years in an Engineering Leadership role.
• Proven track record of managing and scaling engineering teams.
• Demonstrable success in strategic vendor and external partner management, including contract negotiation and performance monitoring.
• Deep, hands-on understanding of our core technology stack: Java, modern JavaScript frameworks (React/Next.js), microservices, and relational databases (PostgreSQL/SQL).
• Extensive experience designing, deploying, and operating applications in AWS (e.g., ECS, Lambda, RDS, S3).
• Demonstrated expertise in the full Software Development Lifecycle (SDLC), including Agile/Scrum methodologies.
• Strong verbal and written communication skills, capable of presenting complex technical strategies to executive and non-technical audiences.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!