Associate Manager - Last Mile

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Last Mile Associate Manager | MAF Retail | Head Office Egypt

ROLE SUMMARY
Last Mile Associate Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order.

ROLE PROFILE

• Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective Fulfilment operations.
• Manage the day to day E-Commerce fulfilment operations.
• Ensure of proper arrangement of dark store and stock adequacy.
• Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
• Manage the ecommerce operations in compliance with policies.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.

REQUIREMENTS

• Bachelor's degree in Supply Chain or Business
• 3 years of experience in fullfilment operations/ last mile
• Experience working in E-Commerce companies is a must
• High attention to detail

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.