Associate - Multi Modal Solutions - Global Service Centre

AI in this role

About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life forpeople around the world. DP World exists to make the world’s trade flow better, changing what’spossible for the customers and communities we serve globally. With a dedicated, diverse andprofessional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on sixcontinents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit forthe future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, MarineServices, Logistics and Technology – and uniting our global infrastructure with local expertise to createstronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systemsto automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sectortowards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service CentreDP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, processexcellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,Engineering and Human Resources, helping accelerate DP World’s growth and business transformation.As we experience exponential growth, there has never been a more exciting time to join us. Discoveryour next role here and change what's possible for everyone! As an equal employer that recognizes andvalues diversity and an inclusive culture, we empower and up-skill our people with opportunities toperform at their best. Join us and be part of an amazing team that is transforming the future of worldtrade.
Role PurposeThe Operations GSC Associate is responsible for the accurate and timely execution of backoffice andtransactional operational activities supporting the Trailers & Intermodal business within Multi ModalSolutions, across the order-to-billing lifecycle.He/she will manage load/order data entry and validation, documentation processing, equipment andchassis record maintenance, detention and demurrage accessorial processing, invoicing and billingsupport, exception queue management and operational reporting in accordance with established SOPs,service levels and business requirements.This is a non-customer-facing, systems and data-driven role that requires close coordination with theonshore Control Tower, Billing, Finance and other internal stakeholders to ensure accurate and timelyprocessing of operational transactions, while maintaining high standards of quality, compliance anddata integrity.
Designation: AssociateBase Location: Ghansoli, Navi MumbaiReporting To: Assistant Manager / Manager – Operations (Multi Modal Solutions)
Key Role Responsibilities Create, validate and maintain trailer and intermodal load/order records in the TMS based on tenders,rate confirmations and instructions received from onshore teams. Process and audit operational documentation (BOL, POD, rate confirmations, interchange receipts) foraccuracy and completeness, within agreed timelines. Update and reconcile load milestones, status codes and system records based on data received from theControl Tower and tracking systems. Maintain and reconcile equipment (trailer/chassis/container) inventory and utilization records withinoperational systems. Process empty equipment repositioning transactions and update system records accordingly. Calculate and process detention, demurrage and per-diem accessorial charges based on establishedrules and SOPs. Validate rate confirmations, tariffs and accessorial charges to support accurate billing and carriersettlement. Support order-to-cash / booking-to-invoice activities, including invoice generation, validation andbilling exception resolution.
 Support carrier settlement and freight audit & pay activities by matching invoices, PODs and rateagreements. Monitor and manage system/data exception queues (EDI failures, missing documents, data mismatches)and resolve or route as per SOP. Identify and escalate data discrepancies, processing delays and operational risks to the relevantinternal teams. Ensure compliance with SOPs, work instructions, data quality standards and governance requirements Maintain accurate records and supporting documentation for audit and compliance purposes. Support preparation of operational reports, dashboards and performance trackers. Ensure compliance with regional KPIs, SLAs and operational targets. Collaborate with the onshore Control Tower, Billing and Finance teams to resolve data and process gaps,and support continuous improvement initiatives.
Skills & Competencies Prior experience in Trucking, Intermodal/Drayage, Trailer Operations backoffice, or Transportation/Logistics transactional support 2–4 years direct experience in transportation/logistics backoffice operations, order management,billing or transactional support functions. Experience in intermodal rail operations and/or chassis/container administration will be an addedadvantage. Knowledge of load/order entry, documentation processing and billing/invoicing workflows. Understanding of equipment (trailer/chassis/container) record management, detention/demurrageand empty repositioning processes. Demonstrated ability to multitask, manage high transaction volumes and meet deadlines in a fast-pacedbackoffice environment. Strong attention to detail, data accuracy and process discipline. Effective written communication skills for internal coordination and reporting; no direct customer orcarrier-facing communication required. Familiarity with TMS, billing/ERP systems, EDI transactions and reporting tools. Well versed with Microsoft Office applications, particularly Excel. Ability to work independently and collaboratively within a team environment. Flexible to work in rotational shifts as per business requirements, including night shifts, to align withUS/global business hours.
Education & Qualifications Bachelor's Degree in any discipline. Certification in Transportation, Logistics, Supply Chain or Finance/Accounting will be an addedadvantage.

How we rate this

Associate - Multi Modal Solutions - Global Service Centre at DP World rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.