Client Manager

Company:

Description:

Marsh has an opportunity to join the organization as a Client Manager supporting the US Casualty Captives division in Southfield, MI.  This role supports a group of brokers managing simple and complex accounts.  The brokers handle both Placement and Client Advisory clients; some insurer or client contact may be required.   The ideal candidate should enjoy working in a team environment with constant interaction with colleagues. 

What is in it for you?

• A company with a strong Brand and strong results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business
• Competitive pay, full benefits package – starting day one (medical, dental, vision, life insurance, 401k match AND automatic contribution).
• Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
• Generous paid time off for vacation, sick, company holidays and time to give back to your community
• Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

We will count on you to:

• Maintains and grows personal small-scale relationships and a small book of business and contribute to personal or team sales targets while overseeing the portfolio of minor accounts held by a small team of junior sales professionals.
• Coaches sales professionals on the account management and expansion process and intervenes when necessary to offer guidance and prevent relationship losses for at-risk team accounts.
• Conducts and analyzes research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large.
• Attends or participates in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.
• Identifies expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.
• Defines the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations.
• Serves as a coach for a team; works to contribute to a team portfolio and assists sales professionals with professional development and critical account initiatives.
• Attends and participates in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions.
• For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.

What you need to have: 

• Bachelor’s degree
• 5+ years insurance support experience
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
• Strong organizational/multi-tasking skills, as well as excellent oral and written communication skills
• Ability to handle multiple priorities in a fast-paced team environment
• P&C license - or ability to obtain

What makes you stand out:

• Previous brokerage support experience
• Previous client facing insurance experience
• Keen attention to detail with a focus on accuracy
• Being a self-starter
• Ability to maintain performance under strict deadlines and high-pressure situations