Associate Operations Processor - Lockbox

About this role:

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization.

In this role, you will:

• Support the execution of routine operational processes within established workflows
• Ensure work is accurately received, tracked, and completed in a timely manner
• Follow applicable policies, procedures, and compliance requirements when completing work
• Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
• Maintain organized documentation to support consistency and traceability of work
• Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
• Prioritize daily work assignments to meet service level expectations and deadlines
• Collaborate with colleagues to support operational goals and process execution
• Provide information and operational support to internal partners and stakeholders

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience executing routine business operations, administrative, or clerical tasks with accuracy, attention to detail, and accountability, and collaboration with team members as needed to support operational objectives
• Ability to organize, track, and prioritize assigned work within structured workflows to support timely and consistent completion, effective time management, and operational process delivery
• Apply active listening, critical thinking, problem-solving, and sound judgement while reviewing information to identify, resolve, or escalate issues
• Experience following procedures, quality standards, and internal guidelines to support consistent, compliant, and reliable operational outcomes
• Ability to identify and escalate risks to maintain compliance
• Ability to stay focused and resilient while completing high-volume, repetitive, or process-driven work in a structured environment

Job Expectations:

• Account research
• Assist in receiving/sorting mail per customer number and deadline time
• Assist in prepping and slicing mail for Extraction Team
• Assist in mail extraction
• Assist in scanning documentation
• Performing data entry
• Attention to detail, follow policy/procedures
• Work independently to meet customer SLA's while maintaining production and quality Standards
• Ability to lift 10 lbs.

Salary:

• $24hr or DOE

Schedule:

• This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed Thursday-Monday 7:00am-3:30pm and Saturday, Sunday 8:30am-5:00pm or when work is complete.

Location:

• 18035 Sperry Dr. Tukwila, WA 98188-4750

Pay Range
 

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.