Associate Operations Processor, Lockbox

About this role:

Wells Fargo is seeking an Associate Operations Processor. The role is responsible for activities that support the operational infrastructure, performance, and efficiency.The role would require working in a team of Operations Processors to fulfill work type requirement of performing low to mid complex keying (alphanumeric) activity on Images of Checks/Invoices/Paystubs for keying and validating Payee Information, balancing report total, MICR Information and updating the data as per specific guidelines/instructions & meet service level agreement as defined by the business.The work requires high speed & accuracy while keying input through Keyboard.

In this role, you will:

• Performs a variety of operational tasks for the low to moderately complex processes or functions
• Takes accountability for entire process from receipt of work to resolution and closure
• Tasks require coordination of information among various operational areas and customers. Uses multiple online systems
• Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions RIDS application, verifying with accuracy, resolving complex customer/client requests using multiple resources and records
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
• Exercises some judgment within guidelines

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Open to fresh graduates with a Bachelor's degree, preferably in Business, Finance, Economics, or related fields
• Experience in banking, financial services, customer service, or operations is an advantage
• Proficiency in alphanumeric data entry with a typing accuracy of at least 98%
• Strong analytical, problem-solving, and attention-to-detail skills
• Excellent verbal and written communication skills

Desired Qualifications:

• Ability to consistently meet service level agreements and performance targets
• Strong analytical capabilities to support operational excellence and process efficiency

Job Expectations:

• Must be willing to work onsite at Five/Neo Building, 31st Street, BGC, Taguig City
• Must be flexible to support a 24/7 operational environment, including weekends, holidays, and rotating day or night shifts

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.