Associate Operations Training & Onboarding - instashop

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

As an Associate Operations Training & Onboarding, you will support the delivery and execution of onboarding and training programs for riders, pickers, and operational teams. You will work closely with other teams to ensure new and existing team members receive the required training, complete mandatory requirements, and are ready to perform effectively in their roles.

Day-to-Day Responsibilities

• Support the execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.
• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.

Key Qualifications

• Bachelor’s Degree required. 
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations
• Strong communication skills in English, Hindi/Urdu both verbal and written
• Experience with e-learning platforms
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace 

What you will bring

• Effective time management & organizational skills
• Exceptional interpersonal and customer service skills
• Excellent problem solving and conflict resolution skills
• Skilled at managing multiple tasks and priorities
• Innovative approach to developing engaging and impactful training programs
• Ability to evaluate training effectiveness and recommend improvements