AmazonPosted 2d ago

Associate, Quality Services, QS, Alexa Tech Support

Associate, Quality Services, QS, Alexa Tech Support at Amazon scores 37 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

IN, TN, Chennaijuniorfull-time

AI in this role

Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.

Roles & Responsibilities:

- Gain understanding of the application test procedures and how to use applicable software and tools.

- Execute test instructions and report test results accurately and promptly.
- Report any deviations observed
- Understand any changes in test instructions related to their assigned work
- Follow defined processes to perform assigned work

Key job responsibilities
- Gain understanding of the application test procedures and how to use applicable software and tools.

- Execute test instructions and report test results accurately and promptly.
- Report any deviations observed
- Understand any changes in test instructions related to their assigned work
- Follow defined processes to perform assigned work

About the team
“Quality Services (QS) is 1000+ member organization providing manual test services for a wide range of Amazon products and operates out of Chennai, India and Arlington, VA. Test services include regression testing, new feature testing, accessibility testing using diversity workforce, localisation testing to support international marketplace testing and interoperability testing across 1P / 3P devices for services.

We support a total of 65+ product teams including Amazon Devices (Alexa Devices, Health & Wellness, Ring etc…), Consumer apps and services (Audible, Delivery Apps, etc…), AWS (WorkDocs, Chime etc…), Advertising Engineering (Kindle Special Offer, IMDb TV etc…) and Amazon Video and Studios.

Basic qualifications

- Bachelor's degree
- Knowledge of QA methodology and tools

Preferred qualifications

- Experience with testing consumer devices

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.