Associate Support Engineer

Wolters Kluwer is hiring an Associate Support Engineer in Chennai, India. Level rates it ; you can apply on Wolters Kluwer.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
Tools and skills the posting cites include Opensearch, Grafana and Kubernetes.
Level classifies it as a junior role.
Level lists 456 other open roles at Wolters Kluwer.
The role was posted within the past two weeks.

AI in this role

Monitor infrastructure and resolve IT incidents in a 24x7 support team, utilizing approved AI tools for investigation and efficiency.

OpensearchGrafanaKubernetesServiceNowSQL

Job Title: Associate IT Support Engineer

Experience required: Up to 2 years of relevant experience
Work schedule: 24×7 rotational shifts with monthly shift rotation

Role Overview

We are looking for an Associate IT Support Engineer to join our 24×7 monitoring and production-support team.

The role involves monitoring applications, infrastructure, cloud resources, and containerized services; investigating alerts using metrics, logs, and traces; and supporting incident response to maintain service availability and performance.

The ideal candidate will demonstrate practical troubleshooting skills, apply knowledge gained through product and application knowledge-transfer (KT) sessions, and communicate technical findings clearly. The role also requires familiarity with AI-assisted troubleshooting and a willingness to use approved AI tools to improve investigation, documentation, and operational efficiency.

Key Responsibilities

Continuously monitor applications, infrastructure, cloud resources, and services using available observability tools and existing dashboards.

Review alerts, events, logs, metrics, and traces using OpenSearch, Grafana, and applicable APM and infrastructure-monitoring platforms.

Identify application errors, service unavailability, performance degradation, infrastructure failures, and unusual system behaviour.

Perform initial investigation and troubleshooting using monitoring data, logs, dashboards, and standard operating procedures.

Monitor Kubernetes clusters, nodes, pods, containers, deployments, and services.

Use basic SQL queries to retrieve and validate data during application or database-related incident investigations.

Acknowledge, prioritize, and respond to alerts according to severity, business impact, and established response procedures.

Create and update ServiceNow incident tickets with accurate technical details, observations, troubleshooting actions, and supporting evidence.

Escalate unresolved or critical incidents to the appropriate support teams and coordinate follow-up activities.

Maintain clear shift handovers covering active incidents, outstanding alerts, actions taken, and pending follow-ups.

Apply AI tools to explore problems and develop simple scripts, utilities, documentation, or proofs of concept that improve monitoring and support activities, in accordance with company policies.

Required Skills and Experience

Skill Area

Required Tools and Knowledge

Relevant experience

Up to 2 years in observability, monitoring, application support, infrastructure operations, or a related production-support role

Monitoring and visualization

Hands-on experience with Grafana and monitoring dashboards

Log monitoring and analysis

Hands-on experience with OpenSearch for searching and analysing logs

Application performance monitoring

Knowledge with one or more of Dynatrace, New Relic, Datadog, or Azure Application Insights

Infrastructure and network monitoring

Knowledge with SolarWinds or similar infrastructure-monitoring tools

Cloud platforms

Basic knowledge of AWS and Microsoft Azure services and their monitoring capabilities

Container platforms

Basic knowledge of Kubernetes and experience monitoring containerized applications, including pods, nodes, deployments, and services

Database knowledge

Basic SQL skills for retrieving and validating data

Operating systems

Basic Linux knowledge and familiarity with commonly used troubleshooting commands

Technical fundamentals

Understanding of networking, HTTP/HTTPS, APIs, databases, and distributed applications

Service-management tools

ServiceNow for incident management

Soft skills

Strong analytical, troubleshooting, communication, and documentation skills

AI Knowledge

Demonstrate a basic understanding of AI and generative AI, including their capabilities, limitations, and practical applications.

Shift Schedule and Allowance

This role is part of a 24×7 operations team and requires working rotational shifts, including night shifts, weekends, and public holidays as scheduled.

Shift assignments rotate monthly according to the team roster.

Team members receive two days off after every five consecutive working days.

Both shifts and weekly days off are rotational. Weekly days off may fall on weekdays or weekends.

Shift allowance will be provided as per company norms.

Required Qualifications

Bachelor's degree (B.E/ B Tech. Computer Science) from a four-year college or university, or equivalent, Masters a plus.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

How we rate this

Associate Support Engineer at Wolters Kluwer rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Associate Support Engineer is an open job at Wolters Kluwer.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in IND - Chennai, Neville Towers.
The job was posted on November 3, 2026.
Seniority: junior.
Applications are handled by Wolters Kluwer. Apply on Wolters Kluwer

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

OpensearchGrafanaKubernetesServiceNowSQL

Questions you could be asked

What's a project where you used Opensearch hands-on?
Walk me through how you've used Grafana in your day-to-day work.
What are the limits of Kubernetes that you've run into, and how did you work around them?
What's a project where you used ServiceNow hands-on?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Opensearch, Grafana, Kubernetes, ServiceNow, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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