Audit Manager II, Audits & Insights Team, AIT

Amazon is hiring an Audit Manager II, Audits & Insights Team, AIT in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions audit management, operations management and quality assurance among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage day-to-day operations of an audit team measuring accuracy of account and listing enforcements across various programs.

audit-managementoperations-managementquality-assuranceprocess-improvementteam-leadership

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

Key job responsibilities
1. Manage day-to-day operations of a team of senior auditors including planning of program audits, quality control, audit task allocation and reporting
2. Oversee the hiring & training of new team members and support their development
3. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
4. Work closely with Process Improvement PM on weekly flash to identify any key learnings /findings and metrics with regards to Ops Process Adherence, Program Improvement Opportunity, Escalation Management opportunity.
5. Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency.
6. Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of QA Program
7. Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
8. Utilize strategic thinking to plan/develop team and site growth to support program delivery
9. Troubleshoot and resolve operational issues
10. Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
11. Highlight weekly best performers by partnering with employee experience manager and bring out the best in the team.

A day in the life
The AIT Audit Manager II will work with their team to ensure audit delivery and generate key insights. They will coordinate with internal AIT stakeholder and external stakeholders to provide outputs of the audits, establish feedback mechanisms for operations, and communicate with leadership the efficacy of audits being executed.

About the team
The Audits & Insights Team (AIT) strives to ensure that Amazon's Seller and Buyer policies are effectively implemented by the investigation and automation mechanisms within the Selling Partner Services (SPS). We achieve this by - (1) Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers), by ensuring that they fully conform to our established policies and by identifying and ensuring the reversal of any incorrect actions (2) Metrics reporting: measure investigation, policy and process performance, and share the defects via periodic reports with the relevant stakeholders and (3) Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies, automation or tools and work with the business, policy, tech, operations etc. teams and taking those solutions to the implementation phase.

Basic qualifications

- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
- Experience with all Microsoft Office applications
- Bachelor's degree or equivalent

Preferred qualifications

- Lean Six Sigma Green Belt or Black Belt certification
- Experience working in risk, fraud or compliance organizations
- Master's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Audit Manager II, Audits & Insights Team, AIT at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Audit Manager II, Audits & Insights Team, AIT is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 20, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Audit ManagementOperations ManagementQuality AssuranceProcess ImprovementTeam Leadership

Questions you could be asked

Tell me about a project where audit management was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?

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List these exact terms on your resume: Audit Management, Operations Management, Quality Assurance, Process Improvement, and Team Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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