Automation Service Engineer I

About this opportunity:

At Freenome, we are seeking an Automation Service Engineer I to help grow the Freenome Automation Service team. The ideal candidate is responsible for providing world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices. You will have the opportunity to join a fast-growing automation service group, to make an immediate impact on the team’s dynamic and culture. This person is responsible for all things related to ensure Laboratory Equipment Lifecycle Management processes (onboarding equipment, IQ, OQ, PQ, calibration, maintenance, pFMEA, decommission) are to adhere to regulatory requirements, on large, fully automated laboratory systems and testing platforms, utilized in our cancer diagnostic test(s). We are rapidly growing and defining the laboratory systems and processes, so the ideal candidate will be someone who is a quick learner, self motivated and has related technical skills. Someone who is passionate about changing the world through a product that has the potential to better the standard of care for all current, future and potential cancer patients and you will have a significant impact on the continued growth of a high profile technology organization that is changing the landscape on early cancer detection.

This position will ultimately report to the Supervisor, Equipment, Asset Management & Operations Support. During initial onboarding, the role will report directly to the Manager, Automation Service Engineering.

What you’ll do:

• Responsible for equipment onboarding, but not limited to receiving, inspecting of units, generating Asset labels and labeling of units.
• Responsible for equipment offboarding, but not limited to updating CMMS system, notifying internal teams (ie: laboratory, facility, finance, etc) and proper disposal.
• Performing ancillary equipment qualifications.
• Assist and support senior engineers with equipment installations, qualifications, scheduled and unscheduled maintenance activities, to ensure the highest level of instrument reliability and up-time.
• Responsible for coordinating/scheduling of scheduled activities between external and internal customers and executing post-Preventative Maintenance procedures and documentation.
• Perform Clinical Lab equipment routine maintenance activities.
• Support instrument up-time and ensuring that service documentation meets Freenome’s Quality Management System (QMS).
• Support and update laboratory equipment asset management inventory.
• Communicate and coordinate equipment status and updates with internal customers.
• Developing/reviewing SOPs, WIs, Maintenance Forms, checklists, and service bulletins.
• Contribute to the management of a maintenance and calibration (CMMS) system.
• Support in the development, implementation, and performance of Preventative Maintenance (PM) checks and verifications for critical equipment and workcells.
• Effectively communicate with third party service providers (vendor management).
• Support temperature monitoring system for cold storages and room temperature/humidity setup, configuration, etc.
• Ensure accuracy, completeness, and GMP compliance in laboratory documentation, as it pertains to Equipment Lifecycle Management.
• Author, update, and/or revision of laboratory equipment SOPs, WIs, Maintenance Forms, training, technical specifications, etc. (Laboratory Equipment focused Technical Writer).
• Continuous audit of laboratory equipment inventory for accuracy to align with regulatory compliance.
• Support 5S spare parts inventory management to support scale and operations.

Must haves:

• B.S. degree in an engineering or scientific discipline, with a minimum of 0-3 years of related industry experience.
• Minimum of 0-3 years service engineering or instrumentation and equipment support.
• Ability to effectively communicate and collaborate with internal and external colleagues and vendors from diverse scientific, engineering, operational, and regulatory disciplines.
• Excellent communication skills to work with high dynamic cross functional teams.
• Team player: strong communication, collaboration, active listening, and problem-solving skills.
• Ability to take part in an on-call rotation with after hours and weekend response as needed.
• Schedule Flexibility - This position will start as a Monday - Friday role and transition to a Tuesday - Saturday shift within 12 weeks.

Nice to haves:

• Experience and knowledge in providing laboratory equipment support for Clinical and R&D environments for Hamilton and Bravo Liquid Handlers, Illumina Sequencers, and various other ancillary laboratory instrumentation.
• Experience providing service support for various laboratory instrumentation.
• Familiarity with training programs and providing knowledge-transfer to other engineers and lab personnel.
• Experience authoring and supporting laboratory equipment PM, IQ, OQ, PQ, repair, and other service related documentation.
• Experience working within a CLIA, CAP, PMA, and/or GDP, GMP highly regulated environment.
• A problem solver with skills and knowledge to work hands on and lead by example.
• Experience utilizing 5S, Lean Manufacturing, and Six Sigma methodologies.

Benefits and additional information:

The US target range of our base salary rate for new hires is $78,375 - $97,125. You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.  Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, and education. We invite you to check out our career page @ freenome.com/job-openings/ for additional company information.  

Freenome is proud to be an equal-opportunity employer, and we value diversity. Freenome does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applicants have rights under Federal Employment Laws.  

• Family & Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)

California applicants please review the CCPA Notice at Collection here:

• California Consumer Privacy Act (CCPA)

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