AmazonBBM Escalation Specialist, Amazon Maintenance Operations Center
Amazon is hiring a BBM Escalation Specialist, Amazon Maintenance Operations Center in Hyderabad, India. Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Microsoft Excel, Microsoft Word and Outlook among its tools and skills.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
- Posted within the past week.
AI in this role
Coordinate 24/7 building maintenance operations, vendor dispatch, and issue escalation within the Amazon Maintenance Operations Center.
Key job responsibilities
• Respond to and triage incoming work requests within standard service level agreements (SLAs).
• Manage remote works from start to end, including work order/purchase order raising and invoice processing.
• Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.).
• Provide updates on vendor status, take the lead on coordinating works during an escalation.
• Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact.
• Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts.
• Manage and prioritize work queues based on urgency and SLA requirements.
• Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues.
• Execute emergency response procedures during critical facility incidents.
• Document all actions and maintain accurate case records.
• Support continuous improvement initiatives for processes and procedures.
About the team
The Amazon Maintenance Operation Center International (AMOC INTL) is a 24/7/365 centralized function within Central RME, delivering remote maintenance services and support to field RME teams across all business types worldwide. Since launching in Q4 2019 with 24 European AGL/GSF sites, AMOC INTL has grown over 5 316%, now managing 1 300+ buildings across North America (1 099 sites), Europe (170 sites), APAC, LATAM, and AMET. Through centralized coordination and advanced monitoring, we ensure consistent, reliable maintenance operations—freeing field teams to focus on mission-critical RME projects.
Basic qualifications
- 1+ years of customer service or back-office roles in corporate environments experience
- Speak, write, and read fluently in English
- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
- Experience in root-cause problem solving
- Ability to work in a 24/7 shift environment
Preferred qualifications
- Bachelor's degree in Mechanical or Electrical Engineering or a related field
- Experience in planning, scheduling and auditing maintenance activities, or experience working with CMMS software
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
BBM Escalation Specialist, Amazon Maintenance Operations Center at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Walk me through how you've used Microsoft Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Vendor Management, Customer Service, Incident Management, Problem Solving, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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