Bilingual (French/English) Pension Administration Customer Service Technician
Aon is hiring a Bilingual (French/English) Pension Administration Customer Service Technician in Montreal, Canada. Level rates it Little AI; you can apply on Aon.
Level's read on this job
On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Aon has 1,100+ other open roles on Level.
Posted within the past week.
AI in this role
Job Title: Bilingual (French/English) Pension Administration Customer Service Technician Role Type: New position Aon is seeking Bilingual (French/English) Pension Administration Customer Service Technician - to become part of our growing team in Montreal. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed What the day will look like Handling inbound and outbound calls from clients and their employees, including follow-up calls. Respond to questions from pension plan participants about benefits, eligibility, and pension options. Deliver reliable and timely details regarding pension plans and retirement benefits. Assist participants with pension documents, forms, and online portals. Handle client concerns and blocking issues professionally and empathetically. Maintain detailed records of customer interactions. Calculate benefit entitlements in the event of retirement, termination of employment, death, or marital breakdown. Collaborate with internal teams to resolve complex issues and ensure client happiness. Stay informed on pension regulations and policies. Other duties as required How this opportunity is different Serving in the role of a Customer Service Technician for Pension Administration, you are responsible for providing accurate, timely, and professional support to pension plan participants regarding their benefits and retirement options. You serve as a primary point of contact for inquiries related to pension plans, eligibility requirements, and associated services. Through consistent application of integrity, attention to detail, and sound judgment, you ensure participants receive clear, concise, and reliable information tailored to their individual circumstances. Skills and experience that will lead to success Previous background in customer service or call centre positions. French / English bilingualism is required due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally. Strong communication skills Excellent problem-solving skills and attention to detail. Ability to handle confidential information responsibly. Capability to collaborate with others as well as work autonomously. College or University diploma or equivalent; Experience with customer service platforms is an advantage. Knowledge of pension plans is an asset Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. #LI-AM3 2590510
How we rate this
Bilingual (French/English) Pension Administration Customer Service Technician at Aon rates 22 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AIClassification
Little AI. AI is not part of the work.
●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Bilingual (French/English) Pension Administration Customer Service Technician is an open job at Aon.
Aon
