Bloomberg On-Site Support Specialist

AI in this role

Provide on-site technical support for Bloomberg infrastructure, hardware, and network connectivity in client and office environments.

tcp-ipdnswindowsmacosroutersswitches

technical-supportnetwork-troubleshootinghardware-installationcustomer-service

Bloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the world rely on us for the information and tools they need to make critical investment decisions and stay connected across the financial community.
As a Support Specialist with the Bloomberg On-Site Support (BOS) team in Madrid, you will help ensure the reliability and performance of Bloomberg technology across both client and office environments.
This is a visible, client-facing position requiring strong technical fundamentals, sound judgment, and the ability to prioritize effectively in fast-paced environments.
The RoleJoin our Bloomberg On-Site Support (BOS) team based out of our Dublin office at One Charlemont Square, working in Dublin and across the surrounding metropolitan area, with occasional travel throughout the region. This role combines end-user IT support for Bloomberg employees as well as our customers, with hands-on infrastructure and connectivity support, including work across servers, routers, switches and regional colocation facilities. You will operate in production settings where uptime, responsiveness, and professionalism are essential, partnering with Sales, Facilities, vendors and internal teams to ensure seamless service delivery.The role requires flexibility to support maintenance windows, deployments, and time-sensitive production matters.
Key Responsibilities

Provide hands-on installation and servicing of servers, routers, switches and workstations including rack and stack, patching, and physical connectivity.
Troubleshoot LAN and WAN connectivity issues using knowledge of TCP/IP, DNS, subnetting, and routing principles.
Support Windows and Mac environments across hardware, software, and network-related issues.
Assist with implementation and order activity to ensure accurate and timely delivery.
Support license activation, software requests, and related technical needs.
Coordinate with vendors and internal teams to resolve issues efficiently.
Maintain accurate documentation within Bloomberg’s service management systems.
Manage competing priorities with professionalism in high-visibility environments

We'd love you to show

Demonstrable experience in customer support, preferably within technical support or an on-site support role.
A solid understanding of networking fundamentals including LAN, WAN, TCP/IP, DNS, subnetting and routing principles.
The ability to provide excellent customer service to clients both in person and through remote communication channels, such as phone, video conferencing and messaging.
The ability to work independently, take initiative and adapt to changing requirements.
Strong written and verbal communication skills.
A valid driving license.
Right-to-work in Dublin
The ability to participate in an on-call rotation, including occasional evening or weekend work, with time off in lieu provided.

We’d also value

Curiosity and initiative in identifying, researching and resolving customer technology issues across both hardware and software.
The ability to work effectively with highly connected, software-based systems.
An interest in learning new technologies and the ability to apply and retain new information.
Awareness of data management, privacy and information security considerations.

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

How we rate this

Bloomberg On-Site Support Specialist at Bloomberg rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Technical SupportNetwork TroubleshootingHardware InstallationCustomer ServiceTcp IpDnsWindowsMacos

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where network troubleshooting was part of your work. What did you do?
Tell me about a project where hardware installation was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Walk me through how you've used Tcp Ip in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Network Troubleshooting, Hardware Installation, Customer Service, and Tcp Ip. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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