Customer Support and Implementation, Associate 2

Role Overview:

As part of the Professional Services team within Charles River Private Market, the Associate will be responsible for handling customer support queries. This includes resolving support tickets, completing assigned tasks, gaining a solid understanding of the product, and assisting customers—primarily through email communication.

While this is an individual contributor role, it involves regular collaboration with internal teams and external clients, as well as daily coordination with fellow support team members. Accurate documentation of work hours is also a key responsibility.

Key Responsibilities:

Task Execution: Complete daily assigned tasks efficiently and on time. Work Quality: Deliver high-quality work with attention to detail and accuracy. Aim for zero errors. Efficiency: Maintain a high level of productivity and time management. Accountability & Reliability: Take ownership of assignments, meet deadlines, and be flexible when needed. Ad-hoc Support: Assist with additional tasks as assigned by the manager or team.

Preferred Skills:

• Excellent verbal and written communication
• Basic to intermediate proficiency in Microsoft Excel
• Familiarity with CRM tools like Zendesk or Salesforce is a plus

First-Year Goals:

• Build product knowledge and understand support workflows
• Develop strong working relationships with stakeholders
• Contribute to team productivity and quality standards

Job Requirements:

• Willingness to work in 24x7 shifts, including weekends and holidays, if required
• Comfortable in a hybrid or office-based work environment
• Strong communication skills across all organizational levels
• Analytical mindset with problem-solving ability
• Detail-oriented and process-driven
• Experience with BI tools or data modelling is a plus
• Adaptability to thrive in a fast-paced, evolving environment

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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