Brand Operations, Process Area Supervisor

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We’re looking for a strong operator to help scale and execute brand onboarding and inbound process for Fulfilled by Faire (FbF). In this role, you’ll own the end-to-end brand onboarding process — from the moment brands join FbF through activation — and be accountable for the key performance indicators that drive brand success and program growth.

You’ll operate at the center of the onboarding experience, serving as the primary point of coordination between Faire, brands, and warehouse partners to ensure brands get live quickly and are set up for long-term success. This role requires strong execution, sound business judgment, comfort operating in ambiguity, and the ability to solve complex problems through influence rather than authority.

As the program scales, you’ll partner closely with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and help define product roadmap priorities that remove friction and enable brands to activate faster. You’ll leverage data and operational insights to anticipate risks, identify qualitative issues early, and continuously improve onboarding workflows at scale.

What you’ll do

• Own inventory inbound and exception process throughout entire brand lifecycle
• Own the end-to-end onboarding experience for brands joining Fulfilled by Faire, from initial kickoff through activation and post-launch stabilization
• Serve as the primary point of communication between Faire, brands, and warehouse partners to ensure operational readiness and alignment
• Track onboarding progress across multiple workstreams, proactively identifying risks, delays, and quality issues
• Leverage data and operational metrics to anticipate qualitative issues and drive informed decision-making
• Partner cross-functionally with Product, Fulfillment, and CX teams to resolve issues and improve onboarding workflows
• Influence outcomes without direct authority while balancing brand needs with operational constraints
• Contribute to the continuous improvement of onboarding processes, documentation, and internal tooling
• Support brands post-onboarding to ensure ongoing success and a high-quality fulfillment experience

Qualifications

Minimum qualifications

• 3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or a related field
• Prior hands-on experience with physical goods fulfillment and warehousing operations
• Experience in scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)
• Strong business acumen
• Experience working directly with brands, merchants, or partners across a variety of roles and seniority levels
• Demonstrated ability to solve complex problems through influence rather than authority
• Strong execution skills, high ownership mindset, and self-driven work style
• Comfort operating in ambiguous, fast-moving environments

Preferred qualifications

• Prior experience with high quality warehouse receiving operations
• Prior experience onboarding sellers or merchants onto a marketplace or fulfillment program
• Working knowledge of WMS and comfort using data to answer operational questions
• Experience scaling or improving operational processes in a high-growth environment
• Prior online marketplace experience

Salary Range

Chicago: The pay range for this role is $92,000 to $126,500 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Please note: This role is 100% in-person and requires full-time, on-site attendance at our Elwood, Illinois facility.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you’ll love working at Faire

• Flexible paid time off, plus company-wide recharge days
• Paid parental leave up to 16 weeks
• Comprehensive health coverage, with options varying by location
• Fertility and family-building benefits through Carrot, including a lifetime reimbursement allowance
• Mental health support and coaching through Modern Health
• Stipends to support your professional development, wellness, and work from home needs
• Employer-sponsored retirement plan, dependent on country of employment

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form)

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)