BRM Quality Auditor, BRM

Amazon is hiring a BRM Quality Auditor, BRM in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions quality assurance, content moderation and process improvement among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Evaluate content compliance and drive process improvements for the Kindle Direct Publishing operation.

quality-assurancecontent-moderationprocess-improvementsop-drafting

At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned

Key job responsibilities
At Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less

The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

The BRM Quality Auditor will:

Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing
Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
Identify opportunities to eliminate process redundancy
Leverage technology and innovation to bring continuous improvement to the operational processes
Works effectively in a cross-functional environment
Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
Draft SOPs for the team to improve the customer experience and/or internal efficiency
Assist team with performance improvement efforts
Identifies gaps in controls and processes and escalates to manager
Maintain subject matter expertise specific to job functions and general industry awareness
Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM
Drive root cause analysis of escalations
All other duties as assigned

Basic qualifications

- 6+ months of SDS Resolution Specialist experience

Preferred qualifications

- Experience communicating with a wide range of stakeholders, including peers and leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

BRM Quality Auditor, BRM at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

BRM Quality Auditor, BRM is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TN, Chennai.
The job was posted on September 30, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceContent ModerationProcess ImprovementSop Drafting

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where content moderation was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where sop drafting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Quality Assurance, Content Moderation, Process Improvement, and Sop Drafting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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