BSO Business Account Senior Manager

Job Description

Work independently, recognised point of contact for BSO stakeholders, able to coach and influence others and drive resolution of issues.

Operate as a senior strategic partner for BSO, independently shaping stakeholder strategy, influencing senior leaders and connecting business priorities with BSO capabilities to drive sustainable business outcomes:

• Shape Strategic Partnerships - build trusted partnerships with senior business stakeholders, BSO leaders and Service Delivery teams, proactively identifying evolving business needs and translating them into priorities, opportunities and actions across the BSO service portfolio.

• Lead Stakeholder Strategy & Governance- define and continuously evolve the regional stakeholder engagement strategy and governance model, enabling senior leaders to align priorities, accelerate decisions and maintain clear accountability across BSO and the business.

• Influence Across the Enterprise - navigate ambiguious and competing priorities, challenge constructively and influence senior cross-functional leaders to drive enterprise outcomes across markets, functions and BSO, often without direct authority.

• Shape Transformation & Change - represent the business and stakeholder perspective in major transformations, transitions and strategic initiatives, influencing design and implementation to ensure solutions deliver sustainable business value and a strong stakeholder experience.

• Drive Customer Experience & Value - lead the regional customer experience and NPS agenda, combining stakeholder insights, service performance and business context to identify opportunities that strengthen experience, service effectiveness and business value.

• Lead Critical Issues & Outcomes - orchestrate the business response to major incidents and critical cross-functional issues, aligning senior stakeholders, clarifying accountability and ensuring both immediate resolution and sustainable corrective actions.

• Champion Service Excellence - coach, challenge and influence BSO leaders and service teams to strengthen accountability, stakeholder orientation, transparent communication and continuous improvement, helping embed a consistently high-performing service culture across BSO.

• Shape BSO Strategy & Priorities – bring together stakeholder insights, regional trends and service experience to identify emerging opportunities and risks, contributing to BSO priorities, strategic planning and the evolution of the service model.

As a BAM, you will operate at regional leadership level and collaborate across the global BSO organisation, partnering with senior stakeholders and BSO leaders to shape priorities, influence strategic decisions, navigate complex business challenges and drive transformation and service improvements. You will also contribute to the broader Service Experience leadership agenda, people Pulse initiatives, strengthening collaboration, organisational capability and a high-performing culture across BSO.

• Bachelor’s degree in business administration, Finance, Human Resources, Organizational Development or another relevant field.

• Strong interpersonal and communications skills to engage with senior stakeholders and coach/influence others

• Significant experience in senior business partnering, stakeholder management, service management, consulting or a comparable role within a complex international organisation.

• Strong business acumen with the ability to understand company priorities, stakeholder needs and service delivery dynamics and translate them into clear priorities and business outcomes.

• Demonstrated ability to influence, negotiate and challenge senior stakeholders constructively, driving alignment and decisions across organisational boundaries without relying on formal authority

• High emotional intelligence and resilience, with the ability to navigate difficult conversations, critical incidents and conflicting perspectives while maintaining trust and constructive relationships.

• Proven ability to operate strategically in ambiguous and complex environments, connecting multiple perspectives and moving from insight to action

• Knowledge of the LEGO Group organisation, stakeholder landscape or BSO operating model would be an advantage.

• Previous experience in shared services, global business services, service management or a similar operating model.

• Exposure to customer/stakeholder experience methodologies, service performance insights or experience measures such as NPS.

• English level 13-16

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.