Business Analyst

Job Description:

You will join the Airbus (FHS) organization in charge of the CAMO & MRO Services & Support. The mission of the PSL is to deliver innovative IT solutions that support digital transformation and efficient operations for customer services.

More precisely the PSL is dedicated to support Customer Services activities related to

• CAMO(Performance and Maintenance) & Component Support of in-service fleet

• Increase of service revenues of FHS.

• Support MRO activities (Parking/Storage/Major Repairs)

We are looking for an Airline ERP/MIS Business Analyst (Functional Expert with IT Background) to join our AMOS competence Center (ACC)

Today ACC is supporting three different Businesses:

• FHS business which is providing support to Airlines by preparing and following the scheduled Maintenance planning.

• ALS business which is providing aircraft parking, storage and dismantling capabilities.

• Major Repair business which is providing MRO capabilities for unusual aircraft repairs.

Those activities are based on a centralized MIS (Maintenance Information System) tool which is called AMOS

You will have the responsibility to:

• Understanding the Business Processes used in AMOS.

• Understanding the Workflow of the processes implemented in AMOS.

• Act as an SME(Subject Matter Expert) to advise businesses regarding the use of AMOS..

• Resolve defects and support requests raised by key users

• Participate in the definition of AMOS evolutions (new functionalities to be configured).

• Manage test campaigns associated to AMOS evolutions (including non regression)

• Product documentation associated to those activities (Functional specifications, User Guides, Admin Guide, Test Reports).

• Monitor existing AMOS by performing daily check in AMOS console.

You will have a strong collaboration with the Support Team, the MIS provider and the product team members. H24 Europe and India. As the customer base is worldwide with Airbus Teams located in the respective countries, you may have to travel one to two months a year .

Those activities are requested for all three businesses. However you will start by working mainly on one of three topics. Progressively you are of expertise will grow to cover all of them.

Qualification & Experience

• Graduate in an area such as Information Technology, Engineering or Aircraft Maintenance (AME Diploma) related fields.

• Experience in

  • 3-5 years of experience as a Business Analyst.

  • Knowledge in the Aircraft Maintenance / MRO
    Domain

  • Specific experience in Airline supply chain
    modules like Procurement, Inventory management, Material planning and
    Stores/Logistics will be an advantage.

• Primary Skills

  • Strong knowledge of Google suite

  • Experience in Functional-Technical Support

  • Knowledge of Airline Maintenance Activities

  • Working knowledge on at least one Aviation MIS (AMOS,RAMCO,AMASIS…)

  • Basic knowledge of SQL

  • Project Management Basic Knowledge.

  • Autonomy, Excellent organizational and interpersonal skill (Collaboration, speak up, concise and accurate communication).

  • Ability to quickly switch priorities.

• Language skills

  • English Business level

• Secondary Skills

  • Knowledge on either of the tools HPALM, Jira, Version One.

  • Knowledge of Agile and Waterfall methodologies.

Responsibilities

• Incident resolutions

• AMOS configuration

• FHS MIS daily monitoring checks

• Contribute as a focal point for functional questions related to the FHS MIS.

• Contribute in Data Mapping on Big data Analysis Platform and Data Analysis of MIS Data.

• Documenting Business requirements and communicating to development & testing teams.

• Organize, coordinate and support test phases (non regression tests or MIS evolution)

• Supporting user acceptance testing.

• Monitoring deliverables and ensuring timely completion of projects Requirements

• Support Project teams working on the MIS

  • Providing Awareness

  • To define evolutions

    • Animate workshops

    • Propose functional solutions to match business needs.

  • To understand current issues

Success Metrics

Success will be measured in a variety of areas, including but not limited to:

• Be recognised as a functional expert for MIS process.

• Robust milestones deliverables (functional specifications)

• Robust test campaigns

  • Measured by stability of production application (low incident rate)

• Incident resolution time respecting SLA

• ACC Team integration.

• Short Learning Curve for the internal process.

• Compliance with Airbus Value

This role reports to Customer services PLS operationally in India and functionally to the department in Europe.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.