Business Analyst (Client Experience)

Visa is hiring a Business Analyst (Client Experience) in Manila, Philippines. Level rates it ; you can apply on Level.

Level's read on this job

On Level's scale, this business analyst role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions Python, SQL and data analysis among its tools and skills.
Level classes it as a mid-level role.
Visa has 840 other open roles on Level.
This posting went up in the last few days.

AI in this role

Business Analyst leveraging data analytics, Python, and machine learning to support client experience and NPS initiatives.

pythonsql

data-analysisproject-managementmachine-learningnps

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Business Analyst for Client Experience is an individual contributor responsible for supporting Client Experience initiatives. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions using data-driven problem-solving tools and methodologies.

Having the following skills is a definite advantage:

Python for production-quality ML coding (clean, testable, modular)
Data structures & algorithms / computational complexity fundamentals
SQL for extraction/joins/feature pulls
Ability to build/maintain data pipelines supporting ML workflows

Key Responsibilities:

Partner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experience Net Promoter Score (NPS) survey initiatives.
Utilize data analytics to provide actionable insights aimed at improving NPS survey management and returns.
Demonstrate strong project management skills to address issues and lead process improvements.
Develop executive communications that tell a compelling story about the state of Client Experience surveys. Candidates with background in AI and machine learning programming will be part of related projects aimed at improving customer experience.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
Experience in managing projects and time, introducing innovative ideas and processes.
Experience in setting and accomplishing goals with high standards.
Experience in taking initiative and working independently, taking ownership of outcomes.
Experience in adapting to shifting priorities and challenges.
Experience in relationship management with key stakeholders and peers.

Preferred Qualifications:

Expertise in Data Analytics using AI and ML models.
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
Experience with content standards, style guides, and templates.
Ability to analyze the impact of product changes and feature launches on business processes and related knowledge.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

How we rate this

Business Analyst (Client Experience) at Visa rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Business Analyst (Client Experience) is an open job at Visa.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in PH - Pasay, Philippines - Manila.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Visa. Apply on Visa

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisProject ManagementMachine learningNpsPythonSQL

Also common in business analyst jobs at this level

Generative AI LLM AI agents

Pay

Typical business analyst job: $105k

This posting doesn't list pay. Use the typical business analyst figure when pay comes up. See business analyst jobs

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where machine learning was part of your work. What did you do?
Tell me about a project where nps was part of your work. What did you do?
Walk me through how you've used Python in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Project Management, Machine learning, Nps, and Python. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Check your resume with the ATS resume checker

Get new business analyst jobs (Works on AI ●●●○ or higher) by email

One email a week with the new business analyst jobs (Works on AI ●●●○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.