RELXClient Success Manager
RELX is hiring a Client Success Manager in Sydney, Australia. Level rates it ; you can apply on Level.
Level's read on this job
- On Level's scale, this customer service role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include customer success, account management and saas.
- Level files it as a mid-level role.
- Level lists 803 other open roles at RELX.
- The role was posted in the last few days.
AI in this role
Manages customer success and adoption for an AI-powered digital identity and fraud prevention platform.
LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney)
Help shape the future of digital identity
At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.
We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.
This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.
What you'll be doing
- Own customer relationships following go-live and become the primary point of contact for ongoing success
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
- Build strong relationships with operational, technical, commercial, and executive stakeholders
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
- Monitor customer health, identify risks early, and proactively address challenges
- Support renewals by demonstrating value, outcomes, and business impact
- Identify growth opportunities and partner with Sales on expansion initiatives
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
- Coordinate issue resolution and maintain clear customer communication during incidents
- Capture customer feedback, market insights, and success stories to help shape future product development
About you
You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.
You'll bring:
- 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment
- Experience managing customer or account portfolios and driving retention outcomes
- Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives
- A strong understanding of customer onboarding, enablement, and adoption best practices
- Experience delivering customer workshops, training sessions, or product demonstrations
- Strong problem-solving and escalation management capabilities
- Excellent communication, presentation, and relationship-building skills
- The ability to analyse customer data and translate insights into action
- A proactive and highly organised approach with strong attention to detail
Why join us?
- Join an industry leader in identity verification and fraud prevention technology
- Work with innovative AI-powered solutions used by organisations globally
- Partner with some of Australia's leading brands and technology teams
- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions
- Access career development opportunities across a global organisation
- Flexible working arrangements and a collaborative, supportive culture
About LexisNexis Risk Solutions
LexisNexis Risk Solutions helps organisations make better decisions through advanced analytics, data, and technology. IDVerse is its award-winning digital identity verification platform, helping businesses verify customers securely while reducing fraud and friction in the customer journey.
If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.
For more information visit: https://risk.lexisnexis.com/products/idverse
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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How we rate this
Client Success Manager at RELX rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in customer service jobs at this level
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where saas was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where digital identity was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Account Management, Saas, Stakeholder Management, and Digital Identity. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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