Business Analyst, Digital Experience

Singtel is hiring a Business Analyst, Digital Experience in Singapore, Singapore. Level rates it ; you can apply on Singtel.

Level's read on this job

Level rates this business analyst role Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Singtel has 499 other open roles on Level.

AI in this role

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Business Analyst, you will be responsible for gathering, analysing and formalising user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

What you will do:

Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.
Make changes to configurable items, which include hardware, software, documentation, etc.
Participate in Coding and Code Review.
Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
Prepare user manual and operations manual, and plan & facilitate training of users and operators.
Provide post implementation support (including production support and service requests).
Escalate and discuss critical issues such as scope creep with the relevant managers.
Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

The ideal candidate should possess:

Typically 3-5 years IT working experience
Possess at least 2 years of experience working in Agile projects.
Possess relevant system development / maintenance experience
Good to have some experience in AI or AI related projects
Good understanding of Software Development Life Cycle (SDLC) processes
Ability to produce specifications for documentations and implementations
Experience in IT business analysis techniques
Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
Proficient in written and spoken English
Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
Able to travel as required

How we rate this

Business Analyst, Digital Experience at Singtel rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.