Business Operations Administrator - Lloyds Living

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Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

To provide practical, hands-on support across LLPM wherever it is needed. This varied role is ideal for someone who is curious, keen to learn and willing to get involved, with the opportunity to build a broad understanding of how the whole business operates.

• Provide flexible day-to-day support across LLPM, stepping in where help is most needed.
• Play an active role in strategic projects that improve how the business operates, including supporting business change and the introduction of new processes and systems.
• Manage incoming and outgoing post and provide support with general administrative tasks across the business.
• Provide telephone support to teams across the business, taking accurate messages and directing enquiries appropriately.
• Monitor shared mailboxes and maintain accurate documents, records, trackers and shared folders.
• Coordinate meetings, training and business activities, including papers, notes and action tracking.
• Support routine processes such as onboarding, supplier administration, purchase orders and invoices.
• Identify practical ways to simplify work, reduce administration and improve efficiency.

• Experience in administration, customer service, coordination or a similar support role.
• A proactive, hands-on and adaptable approach, with a willingness to get involved.
• Strong organisation, attention to detail and the ability to manage changing priorities.
• Clear communication skills and professional telephone manner.
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Confidence working across teams, following up actions and handling sensitive information appropriately.
• Experience in property management, lettings, housing or another customer-focused environment.
• Experience supporting projects, process improvements, shared mailboxes, suppliers or invoice administration.
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• Business Operations, Property Management, Leasing, wider LLPM teams, Lloyds Banking Group colleagues, suppliers and partners.

Why Join Lloyds Living?

We’re building something special—a brand that puts people at the heart of everything we do. As Business Operations Administrator, you’ll be part of a dynamic team shaping the future of residential property management in the UK.

This is a place for you…

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you'll learn and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.