Business Operations Specialist

Bitpanda is hiring a Business Operations Specialist in Vienna, Austria. Level rates it ; you can apply on Bitpanda.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions operations management, project management and process automation among its tools and skills.
Level classes it as a mid-level role.
Bitpanda has 44 other open roles on Level.
Posted in the last few days.

AI in this role

Business Operations Specialist to manage securities operations, streamline launches, and use tooling or AI for process automation.

operations-managementproject-managementprocess-automationvendor-management

Who we are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your Mission

As the Business Operations Specialist, you will be the operational engine behind Bitpanda's rapidly growing Securities & Commodities business line. You will ensure daily business operations run flawlessly, manage critical external partnerships, and drive the seamless launch of major new investment products. Operating within a fast-paced, startup-like environment, your work will directly impact product launches, customer experience, and company revenue.

What you'll do

Run operational processes end-to-end, monitoring recurring tasks like instrument listings/delistings, data and venue usage reporting, partner billing, and operational follow-ups on reconciliations.
Manage operational partners and vendors hands-on, acting as the day-to-day contact for SLAs, incidents, invoices, and service reviews.
Deliver projects and launches by planning cross-team initiatives and owning launch readiness, including operational processes, Customer Support enablement, Compliance and Legal sign-offs and go-live checklists. Act as project manager for larger launches when needed.
Improve and automate processes by building runbooks, removing manual steps, and utilizing tooling or AI to reduce errors.
Create operational transparency by tracking data on volumes, incidents, and partner performance to flag trends before they become critical issues.

Who you are

You have 3+ years of experience in business operations or operational project management in financial services, for example at a broker, bank, fintech or exchange. Consulting counts if it was hands-on delivery.
You have a proven track record of delivering cross-functional projects end-to-end, including managing milestones, risks, and go/no-go launch decisions.
You are highly capable of managing external partners and vendors hands-on, including SLAs, escalations, invoices and contract follow-ups.
You understand how a trade flows from order to execution, settlement and custody, and what corporate actions and reconciliation involve.
You are strong with data and spreadsheets, check numbers yourself, and like to document and improve processes.
You have experience working in a regulated environment, understanding when and how to secure Compliance and Legal sign-offs, and you possess excellent written and verbal English communication skills.

What’s in it for you

Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan.
Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP.
Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days of paid time off to rest, reset, and recharge, available once you’ve been with us for 6 months.
Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy’s library of online courses at your own pace.
Exclusive perks and rewards – Enjoy discounts, rewards, and perks from partners worldwide across lifestyle, wellness, tech, and travel.
Support during life milestones – Take advantage of up to 8 additional weeks of gender-neutral new parent leave to welcome and bond with your new addition to the family.
Fuel and focus on-site – Pandas in Vienna, Bucharest, Barcelona, and Berlin can enjoy free onsite dining, with freshly prepared lunches and snacks to keep you fueled and focused all day long.
Recognition for your contributions – Celebrate milestones and achievements with recognition and rewards for your Tenure at Bitpanda.
Show your Bitpanda pride – Access exclusive Bitpanda-branded merchandise and gear to represent.
Connect and celebrate with your team – Join unforgettable company events, from our Winter Party in Vienna to gatherings worldwide, fostering fun, connection, and celebration

.…and even more location-specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

Above all, you will have the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. * These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).

How we rate this

Business Operations Specialist at Bitpanda rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Business Operations Specialist is an open job at Bitpanda.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Vienna, Vienna, Austria.
The job was posted on November 13, 2026.
Seniority: mid.
Applications are handled by Bitpanda. Apply on Bitpanda

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementProject ManagementProcess AutomationVendor Management

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?

Adapt your resume

List these exact terms on your resume: Operations Management, Project Management, Process Automation, and Vendor Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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