Business Process Specialist

Company:

Boeing Health Services is seeking a skilled Business Process Specialist to support the Medical Technology Team with electronic medical record and related medical programs technology and proprietary systems including the Medical Information System (MIS), Drug Free Workplace System (DFW), and Occupational Health Evaluation website (OHE Web).

This position interfaces with the Boeing Information Technology team and Health Services staff in support of our information systems, processes and workflows for the delivery of Health Services. This role bridges clinical health services and technology, ensuring that operational, technical, and regulatory requirements are met while promoting continuous process improvement.

This position requires the candidate to be based in Seattle, WA.

Position Responsibilities:

• Supports Health Services systems MIS, DFW, and OHE Web systems, and other hardware / software supporting the Health Services organization
• Collaborates with Health Services leadership and internal/external partners to analyze, design, and improve medical technology processes, system architecture, and data management
• Provides technical support and troubleshooting for system users; manages day-to-day customer support
• Investigates and resolves complex system and integration issues across multiple functions, technologies, and vendors
• Manages system integrations with Workday, Environmental, Health and Safety (EHS), Talent Acquisition, Disability Management, Human Resources (HR) Information Technology (IT,) and suppliers
• Ensures compliance with federal and state regulations, Boeing privacy, and Office of Safety and Health Administration (OSHA) recordkeeping standards
• Drives process re-engineering efforts to automate manual workflows, reduce data errors, and eliminate redundancies
• Develops and executes training programs and implementation plans for supported systems
• Collects, analyzes, and reports metrics and statistics to leadership
• Leads programs and projects related to medical technology system interfaces and associated dependencies
• Manages the end-to-end software development lifecycle including unit and functional testing to ensure quality delivery
• Converts complex business requirements into well-organized database structures adhering to industry standards
• Writes, optimizes, and executes SQL queries and reports to support decision-making
• Installs and troubleshoots supplier software applications and medical hardware
• Builds and maintains strong relationships with customers, business partners, and IT teams; promotes user-centered design
• Communicates effectively with all organizational levels, including cross-functional, geographically dispersed teams. Excellent communication skills tailored to global audiences
• Requires up to 10% local travel

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience implementing human resource information systems (HRIS/HRMS) type of programs or projects
• 5+ years of clinical information systems experience (EHR/EMR)
• 5+ years of related work experience or an equivalent combination of education and experience
• Proficient in SQL programming and database management systems (e.g., Microsoft SQL Server, Oracle, MySQL, PostgreSQL)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in technical or business discipline, or equivalent experience
• 6+ years of experience with healthcare technology including clinical information systems and medical technologies, such as digital radiography
• Experience in troubleshooting complex system interactions and supplier applications; and effectively communicating with system users. Experience working with clinicians, clinical staff, and administration
• Project management experience
• Extensive knowledge of EMR concepts, strategies, and methodologies
• Experience with healthcare information technology compliance regulations and OSHA

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $119,850 - $162,150 

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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