C&W Communication Demand Management Analyst

Job Purpose

The role holder is responsible for supporting and coordinating the end-to-end management of C&W marketing communication demand, ensuring communication requests are effectively planned, prioritized, tracked, and executed in alignment with Corporate Relations strategies, guidelines, governance requirements, and approvals. The role holder is also responsible for maintaining the communication calendar, coordinating campaigns and media activities, monitoring communication performance, and preparing reports and dashboards to support effective planning and decision-making. The role holder shall carry out duties in accordance with stc stipulated business policies and procedures.

Job Responsibility

Core Responsibilities

• Coordinate and manage C&W marketing communication demand end-to-end, ensuring requests are properly captured, assessed, prioritized, tracked, and executed in alignment with Corporate Relations strategies, guidelines, and approvals.

• Develop, maintain, and regularly update the C&W marketing communications annual calendar in coordination with relevant stakeholders.

• Coordinate C&W public relations and media presence across local, regional, and global channels in close collaboration with Corporate Relations.

• Coordinate joint communication campaigns and initiatives between C&W, Corporate Relations, subsidiaries, and relevant stakeholders to ensure message consistency, timing alignment, and effective execution.

• Manage and track ad hoc C&W and FOM marketing communication requests by assessing scope, urgency, dependencies, required approvals, and delivery timelines.

• Consolidate and coordinate subsidiaries’ marketing communication requests to support alignment with Group messaging, governance requirements, and execution standards.

• Serve as the coordination point with the GCEO Office on behalf of center3 for communication-related requests, supporting content alignment, approvals, follow-ups, and final deliverables.

• Support the definition of communication campaign objectives in coordination with Corporate Relations and participate in post-campaign reviews to assess effectiveness and capture key learnings.

• Track communication campaign performance and delivery status, analyze results, and provide insights and recommendations to improve future planning and execution.

• Maintain communication dashboards and prepare periodic performance, activity, and status reports to support management visibility, decision-making, and executive updates.

• Coordinate local and international award submissions across the C&W cluster, including collection of required information, content coordination, stakeholder alignment, approvals, and timely submission.

• Maintain accurate records of communication requests, campaigns, approvals, deliverables, awards submissions, and related performance information.

Job Responsibility (cont.)

Years of Experience

0 -2 Years.

Nature of Experience

• Prior experience in marketing communication, preferably with a large organization in the telecommunications industry, ideally with exposure to a telecommunication Wholesale environment.

Job Band

Professional. 

Skills

• Knowledge of marketing and corporate communication principles and practices.
• Knowledge of communication planning and demand management.
• Knowledge of public relations and media coordination.
• Knowledge of communication campaign planning, execution, and performance measurement.
• Knowledge of corporate communication governance, guidelines, and approval processes.
• Ability to manage and prioritize multiple communication requests and delivery timelines.
• Strong reporting, dashboarding, and performance analysis skills.
• Strong stakeholder coordination and communication skills.
• Strong organizational and attention-to-detail skills.

Education

Additional Education

Certifications