Campaign Operations Associate, GSS Campaign Operations, Prime Video

Amazon is hiring a Campaign Operations Associate, GSS Campaign Operations, Prime Video in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Workflow Tools, Trackers and campaign management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manages digital campaign operations and workflows for Amazon Prime Video following standard operating procedures.

Workflow ToolsTrackers

campaign-managementoperationssop-compliance

Amazonians are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Associate, you will be working on building campaigns for Amazon Prime Video by using the various marketing tools, operations workflows and following the Standard Operating Procedures (SOP). You will be responsible for delivering the assigned campaigns on time with the right quality. You will also be responsible to learn and adapt to the new features and changes in the processes and following the SOP while creating campaigns. In this role, you will also be responsible for updating the workflow tools and trackers to keep track of daily tasks. This role will need flexibility to work on rotational shifts as per business requirements.

Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated

Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis

Key job responsibilities
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated

Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Comply with SOP or manager's directions and make sure that tasks meet quality standards.
• Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis

Basic qualifications

- Ability to fulfill objectives and meet Key Performance Indicators (KPI) criteria for business, such as SLA, productivity, and quality targets

Preferred qualifications

- Ability to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Identify errors in the SOP content and reach out to the Subject matter experts for correcting the SOP.
- Contribute towards process enhancement by offering automation ideas/Kaizens.
- Deep dive to provide inputs while doing root cause analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Campaign Operations Associate, GSS Campaign Operations, Prime Video at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Campaign Operations Associate, GSS Campaign Operations, Prime Video is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TN, Chennai.
The job was posted on September 17, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Campaign ManagementOperationsSop ComplianceWorkflow ToolsTrackers

Questions you could be asked

Tell me about a project where campaign management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where sop compliance was part of your work. What did you do?
What's a project where you used Workflow Tools hands-on?
Walk me through how you've used Trackers in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Campaign Management, Operations, Sop Compliance, Workflow Tools, and Trackers. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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