Care Engineer

Nokia is hiring a Care Engineer. Level rates it ; you can apply on Nokia.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level lists 576 other open roles at Nokia.

AI in this role

As a Customer Support Specialist, you will play a critical role in providing technical support and ensuring customer satisfaction during the Care phase. You will troubleshoot, diagnose, and resolve complex technical issues while adhering to standard and emergency case handling processes. This role requires advanced analytical skills, strong customer relationship management, and continuous self-development to stay updated with Nokia's evolving portfolio. You will collaborate with internal teams, external vendors, and customers to ensure Service Level Agreement (SLA) compliance and high-quality performance.

Deliver 24x7x365 Care support services, including remote and on-site activities for Nokia products and solutions.
Troubleshoot, diagnose, and resolve technical issues while ensuring customer information protection.
Ensure SLA compliance and maintain KPI quality performance levels.
Collaborate with tiered support levels and third-party vendors for issue resolution.
Build and manage customer relationships, providing timely follow-ups and updates.
Develop and maintain knowledge management articles, contributing to continuous improvement.
Act as a mentor and advisor to less experienced personnel, providing leadership and training.
Restore operational disruptions efficiently within committed SLAs as a Certified Emergency Engineer.
Record time tracking accurately and ensure self-development aligned with Nokia's portfolio.

Technical Expertise: Advanced analytical skills to solve complex problems and troubleshoot technical issues.
Customer Relationship Management: Strong ability to build and maintain customer relationships.
Knowledge Management: Experience in creating and reusing knowledge articles for process improvement.
Leadership: Ability to mentor and train team members, providing professional guidance.
Communication: Excellent communication skills for collaboration with internal teams, vendors, and customers.
Adaptability: Continuous self-development to stay updated with Nokia's evolving portfolio.
Process Compliance: Familiarity with SW services processes, policies, and tools.
Emergency Response: Certified Emergency Engineer with experience in handling operational disruptions.

How we rate this

Care Engineer at Nokia rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.