Carrier Operations Specialist, Carrier Performance Excellence

Amazon is hiring a Carrier Operations Specialist, Carrier Performance Excellence in Prague, Czechia. Level rates it ; you can apply on Level.

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Level rates this role Little AI ●○○○: aI is not part of the work.
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AI in this role

Amazon’s Carrier Operations Specialists play a central role in our global business. They keep our complex, international transportation execution working seamlessly and efficiently. As a Carrier Operations Specialist, you will work closely with multiple stakeholders across and outside of Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You’ll help us optimise our delivery performance to make our customer experience even better and our business more energy and cost efficient.

Key job responsibilities
- Analyse and interpret data to improve performance metrics across transportation execution
- Investigate the root cause of performance failures and align corrective actions with the transportation partners
- Collect best practices and quality standards across the industry, utilize them to educate partners
- Design effective performance management processes, formalize them in Standard Operating - Procedures and scale them using AI Tools
- Influence business decisions based on the performance results for each carrier
- Partner with teams to advise on and manage operational challenges
- Support the planning and organisation of complex projects

A day in the life
Being a Carrier Operations Specialist for Amazon involves lots of problem solving. You’ll work with a number of teams to navigate challenges as and when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help defining and applying quality standards and plan for new projects.

As a Carrier Operations Specialist , you’ll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to investigate why a customer order did not arrive on time to destination and the next coaching and educating the transportation partner to our standards and industrial best practices. Having so much variety in your role means you’ll be able to learn something new every day.

This role is based in Barcelona, one of our European headquarters.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Basic qualifications

- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- Experience analyzing data and creating reports for leadership
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience in English-language communication skills, both written and verbal
- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

Preferred qualifications

- Master's degree in engineering, management, or technology, or Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- Mastering in AI tools, Automations and Dashboard Building
- Experience working in a supply chain, transportation, project management or management consulting role
- Experience with data visualization using Tableau, Quicksight, or similar tools

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Carrier Operations Specialist, Carrier Performance Excellence at Amazon rates 33 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Carrier Operations Specialist, Carrier Performance Excellence is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CZ, Prague.
The job was posted on October 19, 2026.
Applications are handled by Amazon. Apply on Amazon