Change & Release Manager, AWS ProServe UKGI

Amazon is hiring a Change & Release Manager, AWS ProServe UKGI in London, United Kingdom. Level rates it ; you can apply on Level.

AI in this role

Leads the change and release management function for AWS cloud migration projects, ensuring ITIL-based governance and smooth service transitions.

awsitil

change-managementrelease-managementservice-transitioncloud-migrationgovernance

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Change & Release Manager to join our team and lead the delivery of complex cloud solution projects. In this role you will stand up the Change & Release Management function to govern and manage changes during the migration phase into R&O steady state.
You will govern and manage all change and release activities across the AWS-hosted HMRC DCE estate during the Run & Operate phase, ensuring controlled service transitions, minimal disruption to live environments, and alignment with HMRC’s ITIL-based change governance framework. The role acts as the primary AWS interface into HMRC’s Change Advisory Board (CAB) process and ensures releases to production are risk-assessed, approved, and executed to enterprise standards.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels)

Key job responsibilities
The role is structured around six core pillars:

1. Process Governance
•Own and continuously improve the Change and Release Management processes, ensuring alignment with organisational objectives, governance requirements, and industry best practice.
•Govern the end-to-end lifecycle of technology changes and releases, including assessment, planning, approval, deployment, validation, and closure.
•Classify changes (Standard, Normal, Emergency) in line with HMRC’s change taxonomy and ensure appropriate approval gates are followed.
•Govern ITSM processes using ITIL 4 best practices, with specific focus on release deployment and change evaluation.

2. Service Transition
•Manage early life support, ensuring new and changed IT services are operationally ready to be safely introduced into live service.
•Ensure changes and releases are appropriately documented, tested, approved, communicated, and supported by implementation, rollback, and release readiness plans.
•Ensure all releases pass through agreed stage gates (Dev → Test → Pre-Prod → Prod) with appropriate evidence and sign-off at each transition.
•Manage early life support (ELS) periods for newly deployed services, with defined criteria for transition to BAU.

3. Platform Management
•Coordinate technology platform upgrades to maintain an evergreen IT strategy across the AWS estate.
•Drive adoption of cloud-native release practices (infrastructure as code, blue/green deployments, canary releases) within HMRC’s governance guardrails.
•Work with AWS engineering teams to implement automated deployment pipelines (CI/CD) that satisfy HMRC’s assurance and audit requirements.
•Coordinate AWS platform upgrades (patching, version upgrades, service deprecations) with minimal disruption to live HMRC services.

4. Risk & Incidents
•Oversee incident, problem, change, and request management within a DevOps environment.
•Conduct change risk assessments for all non-standard changes, applying HMRC’s risk scoring methodology.
•Ensure rollback and remediation plans are documented, tested, and executable for every production change.
•Facilitate Post Implementation Reviews (PIRs), monitor compliance with Change and Release Management standards, and drive continuous improvement through reporting, analysis, and lessons learned.

5. Stakeholder & Supplier Engagement
•Chair and facilitate Change Advisory Board (CAB) meetings, ensuring risks, impacts, dependencies, and scheduling conflicts are appropriately reviewed and managed.
•Maintain the Forward Schedule of Change and Release Schedule, coordinating activities across internal teams, suppliers, and business stakeholders to ensure successful delivery outcomes.
•Collaborate with Technology, Security, Service Delivery, and business teams to improve service stability, delivery effectiveness, and compliance with audit and regulatory requirements.
•Coordinate with HMRC’s Service Integration and Management (SIAM) layer to ensure alignment across the multi-supplier ecosystem.

6. Compliance & Reporting
•Monitor compliance with Change and Release Management standards.
•Drive continuous improvement through analysis, reporting, and lessons learned.

Be able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Demonstrable experience in a Change and Release Management role within large-scale IT transformation, data centre migration, or cloud adoption programmes.
- Strong working knowledge of ITIL service management frameworks, particularly Change Enablement, Release Management, and Deployment Management.
- Experience governing change and release processes in an AWS or public cloud environment, with practical understanding of cloud-native deployment patterns and tooling.
- Proven ability to chair Change Advisory Board (CAB) meetings and manage complex change schedules across multiple delivery teams and suppliers.
- Experience operating within a prime contractor or managed service provider model, ideally within UK public sector or government programmes.
- Strong risk assessment skills, with the ability to evaluate change impact and apply proportionate governance controls.
- Experience with stage-gated release processes and the production of supporting evidence packs for assurance and audit purposes.
- Familiarity with CI/CD pipelines, infrastructure as code, and DevOps practices within a governed environment.

Preferred qualifications

- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- ITIL v4 Foundation or higher certification.
- Familiarity with ServiceNow or equivalent ITSM tooling as used within HMRC.
- Experience with HMRC or other UK government department programmes.
- Knowledge of security and compliance requirements relevant to UK public sector (e.g., SC clearance environment).
- Experience with automated testing frameworks and release validation tooling.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Change & Release Manager, AWS ProServe UKGI at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Change & Release Manager, AWS ProServe UKGI is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GB, London.
The job was posted on October 7, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Change ManagementRelease ManagementService TransitionCloud MigrationGovernanceAWSItil

Questions you could be asked

Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where release management was part of your work. What did you do?
Tell me about a project where service transition was part of your work. What did you do?
Tell me about a project where cloud migration was part of your work. What did you do?
Tell me about a project where governance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Change Management, Release Management, Service Transition, Cloud Migration, and Governance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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