Claims Management Administrator Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

The Claims Analyst is responsible for the comprehensive management of cargo claims, ensuring accurate assessment, timely resolution, and compliance with contractual obligations. This role works with a high degree of autonomy, handling claims investigations, communication with stakeholders, and financial resolutions, while also contributing to performance monitoring and process efficiency. The role involves managing claims for global clients and coordinating with internal and external stakeholders across multiple regions.

• Manage assigned cargo claims from initial review through to final resolution.
• Evaluate the validity of claims and determine liability based on contractual terms and supporting documentation.
• Maintain proactive communication with operations, account managers, customers, and other external stakeholders to drive claim resolution.
• Ensure all claim records in internal systems are accurate, complete, and up to date.
• Initiate and manage subrogation processes against carriers or third parties where applicable.
• Prepare and issue settlement offers aligned with contractual liability and internal guidelines.
• Coordinate with the Finance department on claim payment processing and ensure timely closure.
• Monitor claim progress to ensure compliance with deadlines and service levels.
• Prepare and present claim reports for customers and internal stakeholders, including trend analysis and summaries of key issues identified.
• Identify recurring issues and support continuous improvement initiatives within the claims process.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.