Claims Specialist

Do you have experience handling Lawyers' Professional Liability or other Professional Liability claims? Are you motivated by working in a collaborative environment? If so, this role may be for you! We are looking for a strategic thinker with leadership skills to join our U.S. Professional Lines Claims team.

About the Role

This role has responsibility for handling Professional Liability claims while also supporting internal and external customers. You will manage a caseload of claims (primarily Lawyers Professional Liability and Agents Professional Liability with potential Architects and Engineers and Miscellaneous Professional Liability) from receipt to final resolution.

Additional key responsibilities include:

• Maintain strong client focus by aggressively and proactively analyzing issues, providing support, and assuring client satisfaction in a timely fashion.
• Complying with legal and regulatory requirements, investigate, evaluate, and settle claims, applying technical knowledge and people skills to reach fair and prompt claim resolution.
• Complete detailed reviews of claim related issues, including coverage, liability, and damage assessments, and document the claim file appropriately.
• Set and maintain appropriate and timely indemnity and expense reserves.
• Formulate and execute negotiation and resolution strategies.
• Evaluate claims data to assist with identifying claim trends.
• Support Underwriting in connection with Claims information and consultation on coverages.
• In this role, you will be working with other Claims Handlers dedicated to working on Professional Liability Claims including Lawyers, Agents, Architects and Engineers and Miscellaneous claims. The role requires a strong emphasis on quality and customer service.

About the Team

We are a highly skilled, professional, and experienced claims team. Our department works closely with colleagues in Client Markets, Underwriting, Products, Actuary, and HR and we collaborate with various offices throughout the US and other places in the world. We are proud to deliver unparalleled customer service to our business partners and clients. We are looking for a new colleague to help us continue to raise the bar!

About You

Focused, self-motivated, and a confident professional with a hardworking sales mindset to develop insights, propose solutions, and build growth opportunities for clients and Swiss Re. You are a proactive and well-organized decision maker who works well both independently and as part of a team. You also have the following:

Additional requirements include:

• 3+ years' Claims handling experience or equivalent industry experience.
• Bachelor's degree or equivalent industry experience.
• JD degree is desirable but not required.
• Possess solid coverage, liability, damage investigation, evaluation, and claims resolution skills.
• Excellent negotiation skills.
• Excellent customer service skills and experience collaborating with underwriters, clients, brokers, and internal and external business partners.
• Strong data analytic skills.
• Experience with handling claims in a paperless environment.
• Interest in developing leadership and management skills.
• Posses, or willing to obtain, adjuster licenses as needed for various jurisdictions.
• Ability to successfully deliver the Swiss Re Claims Commitment.

Our company operates under a hybrid work model, with the expectation that employees will work from the office three days per week every week.

Please note that this role is not eligible for visa sponsorship/visa transfers/visa extension or relocation support.

The estimated base salary range for this position for Kansas City, MO and Chicago, IL is $84,000 to $140,000. The specific salary offered for this, or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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