Client Care Analyst

Visa is hiring a Client Care Analyst in Bogotá, Colombia. Level rates it ; you can apply on Visa.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Some of the work can be done remotely, according to the posting.
The posting mentions client relations, problem solving and cross functional leadership among its tools and skills.
Level classes it as a mid-level role.
Visa has 826 other open roles on Level.

AI in this role

Deliver high-value customer service, resolve complex issues, and manage cross-functional initiatives for Visa clients and internal stakeholders.

client-relationsproblem-solvingcross-functional-leadershipproject-management

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

This individual contributor role involves solving complex problems and identifying innovative solutions. Responsibilities:

Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
Lead complex cross-functional initiatives between clients and internal teams.
Coordinate resources to achieve Visa and client goals.
Resolve client inquiries promptly and maintain updated support documentation.
Build strong relationships with key clients and stakeholders.
Represent clients within Visa to prioritize enhancements.
Identify operational improvements to boost service quality and efficiency.
Report project accomplishments to senior management.
Act as a liaison, providing problem management and system enhancement support.
Educate clients on best practices.
Manage complex change requests, negotiating and managing expectations.
Serve as an escalation point for complex issues.
Notify clients of critical problems or maintenance outages.
Stay informed about payment industry trends and Visa products.
Coach new staff and identify training opportunities.
Escalate issues to department management when necessary.
Assist in leading department projects and initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

3 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDExcellent communication skills (written and verbal).Strong analytical and problem-solving skills.High attention to details.Ability to work under pressure and handle multiple tasks simultaneously.Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.Understanding of credit card processing, payments gateways, and related technologies.Sound business decision-making, goal setting, and achieving high-quality operational results.Prioritization and management of customer expectations, both in team and independent settings.Developing and managing adaptable plans in changing environments.Excellent interpersonal skills with a proven record of customer satisfaction.Solid organizational, conceptual, and logical problem-solving abilities.Strong relationship management, strategic thinking, and problem-solving skills.Ability to establish productive working relationships.Efficient in Microsoft office (Outlook, Excel, Word and Power Point).Fluent in Spanish, English and Portuguese.Experience in customer support role in financial services or payments card industry.Excellent troubleshooting skills.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

How we rate this

Client Care Analyst at Visa rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Client Care Analyst is an open job at Visa.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CO - Bogota, Colombia and is marked remote.
The job was posted on May 26, 2026.
Seniority: mid.
Applications are handled by Visa. Apply on Visa

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Client RelationsProblem SolvingCross Functional LeadershipProject Management

Questions you could be asked

Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Client Relations, Problem Solving, Cross Functional Leadership, and Project Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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