Client Relationship Management - Analyst

Company:

Description:

About Marsh

Marsh is a global leader in insurance broking and risk advisory. Within our Employee Health & Benefits business, we help organizations design, place, and manage health and benefits programs that support employee wellbeing and help employers manage cost and risk.

The Role

We are seeking a Client Relationship Management Analyst to help strengthen client satisfaction and retention through excellent service support and data-driven insights. In this role, you will partner closely with relationship leaders and internal stakeholders to ensure client needs are met efficiently, proactively, and consistently.

This is a great opportunity for someone who enjoys a mix of client interaction, reporting/analytics, and continuous improvement in a fast-paced professional services environment.

Key Responsibilities

• Client support: Act as a primary point of contact for client inquiries; coordinate timely resolution and ensure a strong client experience.
• Client insights & analysis: Analyze client data and feedback to identify trends, insights, and improvement opportunities.
• Reporting: Prepare and share periodic reporting on client satisfaction, account performance, and relationship health for leaders and stakeholders.
• Cross-functional collaboration: Partner with internal teams (e.g., Sales, Marketing, Operations) to align solutions and service delivery with client needs.
• Process improvement: Recommend and support enhancements to improve relationship management practices and operational efficiency.
• CRM documentation: Maintain accurate, up-to-date records of interactions, feedback, and action items in the CRM system.
• Market awareness: Monitor industry trends, competitor activity, and best practices to support planning and continuous improvement.

Required Qualifications & Experience

• Bachelor’s degree (required).
• 2–5 years’ experience in client relationship management, customer service, or an analytical client-facing role (experience in Employee Health & Benefits is strongly preferred).
• Strong analytical and problem-solving skills; ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with a client-centric mindset.
• Proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Power BI knowledge is an advantage.
• Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.
• Ability to work independently while collaborating effectively with multiple stakeholders.
• Bahrani nationality is required

What We Offer

• Competitive salary and benefits package.
• Professional development and growth opportunities.
• A collaborative, inclusive workplace that values diversity, innovation, and high performance.