Client Services Analyst

Responsibilities:

• Serve as the primary point of contact for client inquiries, including requests from Sales and Account Management; this role requires participation in rotational shifts, including weekends.
• Support clients with account and trading inquiries, consistently meeting service-level agreements and ensuring a seamless support experience.
• Collaborate with internal Support and Development teams to resolve client issues promptly and provide accurate information.
• Maintain and update knowledge articles, FAQs, user manuals and related documentation. Proactively monitor trading system health and escalate to internal technical teams as required.
• Coordinate with cross-functional colleagues to establish and sustain strong interdepartmental working relationships.
• Adapt to frequent procedural and technological changes, meeting deadlines while complying with evolving regulations and internal processes.

Required Skills:

• Degree-level education with 1–4 years of experience in a client-facing role.
• Fluency in English, with excellent interpersonal and communication skills, both written and verbal, at all organizational levels.
• Strong attention to detail and organizational skills, with a track record of meeting deadlines and taking ownership of assigned responsibilities.
• Ability to manage multiple tasks with conflicting deadlines while maintaining a high degree of accuracy.
• A proactive approach to researching and resolving issues, using a logical and analytical mindset to identify problems and propose solutions.
• Experience contributing to process improvement and operational optimization, with a drive to identify opportunities for change.
• Ability to perform effectively under pressure and adapt rapidly to a dynamic work environment.
• A strong team ethos and collaborative mindset, with availability to work shifts, including non-standard hours and weekends.