Marsh McLennanClient Support Specialist
Marsh McLennan is hiring a Client Support Specialist in Manila, Philippines. Level rates it ; you can apply on Marsh McLennan.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include client support, administrative support and policy servicing.
- Level classifies it as a mid-level role.
- Level lists 632 other open roles at Marsh McLennan.
- The role was posted in the last few days.
AI in this role
Support client executives and brokers with policy placement, on-boarding administration, and client service.
Company:
Marsh CorporateDescription:
We are seeking a talented individual to join our Placement team at Marsh. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Client Support Specialist, you will support Client Executives and Brokers with the placement of policies and the delivery of excellent client service. You will help manage client on-boarding, placement administration and policy servicing, while contributing to internal targets for error reduction, quality checking and processing.
We will count on you to:
- Support client on-boarding by arranging system set-up, monitoring due diligence activities and liaising with country business teams
- Assist Client Executives and Brokers with broking system set-up, placement administration and document filing
- Prepare quotes, contracts, agreements, bids and endorsement documentation using standard templates
- Review renewal reports, confirm required risks and premium details, and support renewal readiness with the Client Executive
- Maintain accurate records of negotiations and communications with clients and insurers in the broking system
- Coordinate workflow into policy servicing teams, provide clear direction through work requests and support timely resolution of queries
- Ensure timely authorisation and distribution of documentation, including debit notes, invoices and evidence of cover
- Support fiduciary-related queries and liaise with insurers, clients and internal teams where required
What you need to have:
- Well-developed organisational skills with the ability to manage competing priorities
- Well-developed interpersonal skills and the ability to work effectively with country business teams, clients and insurers
- Ability to work under pressure and meet deadlines
- High attention to detail and a commitment to checking documentation accurately
- Strong written and verbal communication skills
What makes you stand out:
- Experience in client executive support, placement support or underwriting support
- Familiarity with policy servicing, renewal processing or fiduciary-related queries
- Experience working with broking systems or digital placement platforms
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
How we rate this
Client Support Specialist at Marsh McLennan rates 1 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $102k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where client support was part of your work. What did you do?
- Tell me about a project where administrative support was part of your work. What did you do?
- Tell me about a project where policy servicing was part of your work. What did you do?
- Tell me about a project where insurance was part of your work. What did you do?
- Tell me about a project where data entry was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Client Support, Administrative Support, Policy Servicing, Insurance, and Data Entry. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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