Clinical Quality Associate

At Rula, we are a remote-first company that believes mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

The Clinical Quality Associate will play a critical role in supporting the Clinical Quality team and ensuring a seamless experience for our provider network. This clinician will serve as the primary point of contact for managing our clinical support inbox, responding to inquiries from internal teams, providers, and occasionally patients. These questions often involve nuanced clinical topics - including care delivery, documentation standards, CPT coding in outpatient settings, licensing regulations, and ethical considerations across behavioral health disciplines.

In a large, fast-paced organization like Rula, we rely on licensed clinicians who are efficient, self-directed, and clinically sharp. The ideal candidate is highly organized, comfortable making independent decisions, and able to quickly interpret and apply clinical knowledge to complex scenarios. You’ll be expected to take ownership of inbox workflows, maintain timely responses, and serve as a knowledgeable and approachable resource for clinical quality issues across the organization.

Required Qualifications

• 2+ years of clinical experience in a behavioral health setting

• Master’s degree in psychology, counseling, marriage & family therapy, social work, or another closely related field

• Excellent organizational skills and time management skills with an ability to solve problems independently and establish cross functional working relationships

• Excellent written communication skills

• Working knowledge of clinical best practice, evidence based practice, measurement informed care and CPT codes

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Active therapy license (LMFT, LPC, LCSW, etc.) or a previously active license, with recent experience in clinical therapy/counseling. Associate/training licenses accepted.. All state licenses accepted.

• 1+ years experience at a high-growth start-up

• Experience managing ticketing systems and customer support

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.