Collections Advisor

Tamara is hiring a Collections Advisor in Riyadh, Saudi Arabia. Level rates it ; you can apply on Level.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Crm, Ms Excel and debt collection.
Level files it as a mid-level role.
Level lists 39 other open roles at Tamara.
The role was posted in the last few days.

AI in this role

Collection Specialist responsible for managing and recovering overdue payments from customers in the UAE market via calls and digital channels.

crmms-excel

debt-collectiontelecallingcustomer-servicenegotiationmultilingual

About us:

Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.

About the role

As a Collection Specialist, you will be responsible for managing and recovering overdue payments from customers in the UAE market. The role requires strong communication skills, good at convincing, cultural awareness, and professionalism in handling customers across diverse nationalities.

Your Responsibilities

Attempt 300-350 calls on a daily basis.
Contact customers via all available channels like call,WhatsApp, and email to remind them of outstanding payments.
Accurately document all customer interactions and update CRM systems in real-time.
Escalate unresolved or high-risk cases to the team lead or concerned departments.
Ensure all communications are compliant with CBUAE collection guidelines and Tamara's internal policies.
Meet daily and monthly collection targets and maintain high customer satisfaction standards.
Can work as per the defined collection shifts starting as early as 8:00 AM KSA time.
Should be comfortable working in rotational shifts.

Your expertise

Bachelor's degree (preferred but not mandatory).
1–2 years of experience in debt collection, customer service, or telecalling roles.
Good understanding of collection tactics to convince the customer
Fluency in Arabic and English is mandatory; proficiency in any of these languages Is preferable Hindi, Urdu, or Filipino.
Strong convincing, persuasion, and problem-solving skills.
Familiarity with CRM tools and dialer systems is preferred.
Understanding of MS Excel is strong plus

What We Offer

Competitive salary and performance-based incentives.
Opportunity to work with one of the fastest-growing fintechs in the region.
Modern workspace, training, and growth opportunities.
Exposure to multi-national customer interactions and regional collections best practices.

How we rate this

Collections Advisor at Tamara rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Collections Advisor is an open job at Tamara.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Riyadh, Saudi Arabia.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Tamara. Apply on Tamara

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Debt CollectionTelecallingCustomer ServiceNegotiationMultilingualCrmMs Excel

Questions you could be asked

Tell me about a project where debt collection was part of your work. What did you do?
Tell me about a project where telecalling was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?
Tell me about a project where multilingual was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Debt Collection, Telecalling, Customer Service, Negotiation, and Multilingual. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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