Collections Analyst Sr

Who we are?

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business:

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role - What you need to know:

Collection Analyst Sr is responsible for Responsible for executing and monitoring assigned processes within their scope of control, adhering to the corresponding supervision and ensuring the efficiency of activities related to portfolio recovery, application and refund of payments, financial reconciliations, and preparation of operational reports. Contributes to the mitigation of operational risks, the strengthening of controls, and the generation of strategic information for decision-making.

This role also include:

Operational Management

• Execute and follow up on the daily collection processes, ensuring quality, accuracy and operational efficiency.
• Monitor compliance with SLAs, objectives, and the department's indicators.
• Analyze the client portfolio and identify opportunities for recovery and improvement.
• Identify opportunities for automation, optimization, and continuous process improvement..
• Ensure compliance with corporate policies, internal controls and regulatory requirements.

Payment Application and Management

• Ensure the correct application of payments received.
• Investigate and resolve discrepancies, exceptions, and incidents related to unidentified payments and deposits.
• Perform analyses to identify inconsistencies and propose corrective actions.
• Follow up on pending items in coordination with the areas involved.

Financial Analysis and Control

• Perform reconciliations and validations of financial information related to accounts receivable.
• Ensure the integrity and consistency of the operational and financial records under its scope of responsibility.
• Collaborate with the Finance, Accounting, and business areas to resolve issues and validate information.
• Provide documentary and analytical support for internal and external audits.

Reports & Analytics

• Monitor KPIs and key operational metrics.
• Prepare operational reports and analysis oriented to decision-making.
• Identify trends, risks and opportunities through data analysis.
• Contribute to the development and improvement of dashboards and operational indicators using analytical tools.

Projects and Continuous Improvement

• Participate in transformation, automation, and operational efficiency initiatives.
• Contribute to the implementation of new processes, controls and systems.
• Support the documentation and standardization of processes.
  
  

What we’re looking for:

• Bachelor’s degree in Finance, Accounting, Administration, or related fields.
• Experience in Collections, Accounts Receivable, Financial Operations or related areas.
• Experience in insurance, brokerage, or financial institutions will be valued.
• Knowledge of financial, accounting and collection processes.
• Experience in financial reconciliations and information analysis.
• Knowledge of accounts receivable, invoicing and collection processes.
• Advanced Excel.
• Knowledge of Business Intelligence tools (Power BI, Tableau or similar) is desirable.
• Analytical capacity to interpret financial and operational indicators.
• Intermediate English is desirable.
• Analytical profile and detail orientation.
• Critical thinking and problem solving.
• Effective communication and relationships with multiple stakeholders.
• Proactivity and results oriented.
• Organization, sense of urgency and ability to work in dynamic environments.
• Ability to collaborate and influence without direct hierarchical responsibility.
  
  

A look at our benefits:

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, The “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer:

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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