Commercial Assistant

Moonpig is hiring a Commercial Assistant in London, United Kingdom. Level rates it ; you can apply on Moonpig.

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Level rates this role Little AI ●○○○: aI is not part of the work.
Level lists 17 other open roles at Moonpig.

AI in this role

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Commercial Assistant (Fixed Term Contract 18 months) |📍London – Hybrid (1-2 days in the office) | 💰Competitive Salary + Benefits

About the Role

We’re looking for an ambitious and commercially minded Commercial Assistant to join our Moonpig Commercial team. Based in London with hybrid working, this is an entry-level opportunity for someone who’s highly organised, detail-focused and excited by e-commerce.

You’ll support the full commercial lifecycle, from supplier onboarding and product launch through to onsite trading, campaign execution and supplier investment reporting. It’s a hands-on role with real impact, helping ensure our products launch smoothly, our galleries stay commercially relevant, and our marketing investment is accurately tracked.

If you’re curious about what drives performance online and want to build your career in a fast-paced retail environment, this could be the perfect place to start.

Key Responsibilities

Support end-to-end supplier onboarding, ensuring New Line Forms (NLFs) are complete and accurate, and chase missing information where required
Liaise with Finance, Legal, Supply Chain and Procurement to ensure smooth supplier activation
Manage supplier documentation and onboarding trackers
Create and maintain SKUs across systems
Ensure accurate pricing, cost prices, barcodes and promotional set-up
Conduct daily checks on newly published and republished SKUs, including pricing structure validation
Manage imagery and asset collation
Coordinate photography and sample management, including ordering, tracking and shoot planning
Curate onsite galleries to ensure relevance and commercial performance
Conduct low-CVR gallery reviews and implement edits
Work closely with Content and Marketing to align trading calendar activity
Support daily trading execution during peak periods
Maintain weekly trackers, including price changes, promotional updates and barcode changes
Support subcategory reporting projects, such as Tableau data ingestion
Capture campaign activity across site and CRM
Track funded promotional spend and marketing contributions
Collate campaign feedback and performance data for supplier presentations
Maintain rolling brand exposure decks
Own and maintain the finance tracker for marketing investment

About You

Strong attention to detail with a high level of accuracy
Excellent organisational skills with the ability to manage multiple workstreams
Confident written and verbal communication skills
Commercial awareness with a genuine interest in e-commerce performance
Proactive, solutions-focused mindset
Comfortable working with data and spreadsheets
Ability to build strong working relationships across Buyers, Marketing, Finance, Supply Chain and Content teams
Basic Photoshop or image editing capability
Commercial curiosity and motivation to understand what drives results
Confidence in taking ownership of tasks from start to finish
Comfortable working in a fast-paced environment, especially during peak trading periods
Resilient and adaptable when priorities shift

Interview Process

There will be a Group Assessment Day in our London (Farringdon) office, taking place on Tuesday 3rd November.

Further details will be provided if you're successful at shortlisting stage.

What's in it for you? We believe in empowering our team to do their best work. Enjoy: 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. 💆🏽 Wellbeing First: Private healthcare (UK) and mental health support 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working. 📈 Career Growth: Learning allowances, coaching & development programs. Want to know more? Explore our full benefits package: here Our Ways of Working: We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

How we rate this

Commercial Assistant at Moonpig rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.