Johnson & JohnsonCommercial Quality Southern Cluster Manager - Surgery
Johnson & Johnson is hiring a Commercial Quality Southern Cluster Manager - Surgery in Buenos Aires, Argentina. Level rates it ; you can apply on Johnson & Johnson.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include quality management, compliance and people management.
- Level classifies it as a senior role.
- Level lists 1,700+ other open roles at Johnson & Johnson.
- The role was posted within the past week.
AI in this role
Lead Commercial Quality operations for Johnson & Johnson's Surgery business across the Southern Cluster, ensuring compliance and process harmonization.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Customer/Commercial QualityJob Category:
People LeaderAll Job Posting Locations:
Buenos Aires, ArgentinaJob Description:
About the Role:
Lead Commercial Quality operations for Johnson & Johnson’s Surgery business across the Southern Cluster, bringing together Market Quality, Quality Management Systems, and Handling, Storage and Distribution (HSD). You will connect country teams and cross-functional partners to strengthen compliance, harmonize processes and resolve quality challenges. Reporting to the Surgery Commercial Quality Senior Manager, will lead the assigned team, turn regional priorities into coordinated action and provide an integrated view of quality performance, risks and improvement opportunities.
Key Responsibilities:
• Lead integrated Commercial Quality execution across countries, aligning priorities, responsibilities and action plans while respecting local regulatory requirements.
• Consolidate quality indicators, country risks and commitments into actionable insights for management review; resolve operational issues and escalate significant matters with clear recommendations.
• Lead and develop assigned direct reports, coordinate the country quality network and partner with Commercial, Deliver Operations, Regulatory Affairs, Medical Safety and other stakeholders to address cross-functional challenges.
• Coordinate product complaint and technovigilance activities, including timely intake, escalation, sample returns, investigation support and follow-up, working with accountable functions to meet reporting timelines.
• Coordinate local execution of field actions and recalls with designated process owners, including traceability, customer communication and product reconciliation.
• Use complaint trends and customer quality concerns to guide risk reviews and improvement priorities, and coordinate quality support for distributors and commercial partners.
• Oversee quality across assigned handling, storage, transportation and distribution activities, partnering with Deliver and country teams on warehouse and logistics-provider qualification, quality agreements and periodic reviews.
Required Qualifications
Bachelor’s or master’s degree in Business, Biosciences, Engineering, Chemistry, Pharmacy, a health-related discipline or an equivalent field.
Relevant quality leadership experience, typically gained over 6–8 years, including at least three years in the medical device, pharmaceutical or healthcare industry.
Knowledge of Commercial Quality and supply chain processes, including product complaints, technovigilance, field actions and HSD quality oversight.
Practical experience with audits, inspection readiness, CAPA, change control and quality risk management.
Demonstrated ability to lead or coach teams and deliver quality and process improvements.
Strong stakeholder management, negotiation and influencing skills.
Ability to translate complex operational matters into clear recommendations, risk-based decisions and timely escalations.
Professional proficiency in English and Spanish.
Proficiency with digital tools for data analysis, reporting and collaboration.
Preferred Qualifications
Experience coordinating multi-country operations and working across matrix organizations.
Project management experience.
Experience implementing or maintaining ISO-based or equivalent quality management systems
Required Skills:
Preferred Skills:
Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team ManagementHow we rate this
Commercial Quality Southern Cluster Manager - Surgery at Johnson & Johnson rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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Skills and AI tools this role asks for
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- Tell me about a project where quality management was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where people management was part of your work. What did you do?
- Tell me about a project where regulatory affairs was part of your work. What did you do?
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- List these exact terms on your resume: Quality Management, Compliance, People Management, and Regulatory Affairs. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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